Marina Operations & Guest Experience Lead

Marinemax; Sarasota (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

MarineMax in Sarasota oversees marina operations, docks, and storage, ensuring safe, profitable daily activity and superior guest experiences. The role directs staff, manages maintenance, billing, and compliance, while fostering customer loyalty and a high standard of service.

The candidate will coordinate events, weather response planning, and interdepartmental promotions to maximize occupancy and satisfaction at the marina.

Responsibilities

• Market, promote and lease annual water and dry storage slips.
• Resolve customer issues and build a loyal customer base for the marina.
• Manage and ensure safe and profitable operations of marina.
• Invoice, collect and apply payments.
• Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds.
• Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work.
• Communicate customer satisfaction standards to all personnel.
• Provide an exceptional customer experience for all visitors to the marina facility.
• Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations.
• Partners with other departments to produce special events and promotions at the marina.
• Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers.
• Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately.
• Ensure compliance with all federal, state and local regulations regarding marina operations.
• Implement safe, effective and efficient work procedures
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Other duties as assigned

Job description

MarineMax in Sarasota oversees marina operations, docks, and storage, ensuring safe, profitable daily activity and superior guest experiences. The role directs staff, manages maintenance, billing, and compliance, while fostering customer loyalty and a high standard of service.

The candidate will coordinate events, weather response planning, and interdepartmental promotions to maximize occupancy and satisfaction at the marina.