Marina Hospitality & Operations Manager

Founders 3 Real Estate Services; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Founders 3 Real Estate Services is seeking an Administrative Manager for Metropolitan Park Marina to enhance guest experience, oversee front-office operations, and support the Marina GM in multiple key areas.

The role requires a white-glove, hospitality-focused mindset, strong customer service, and proficiency with Microsoft Office. Weekend and some evening hours are possible to support events and marina operations.

Qualifications

• Background in hospitality management and strong customer service skills.
• White glove customer service approach essential.
• Proficiency with the Microsoft Office Suite.
• Experience in office administration, A/R, event planning, and social media promotion.
• Boating/yachting experience preferred.

Responsibilities

• Provide exceptional customer service to boaters and coordinate with marina team to ensure prompt responses to needs.
• Coordinate and market boating community activities via email, social media and website.
• Lead the concierge team and support ship store, amenities, guest services, tours, and slip leasing follow-up.
• Manage collections, customer contacts, bill pay, and marina occupancy.
• Develop and manage reporting including occupancy, fuel, security and maintenance.
• Process customer-related accounts including insurance, financial audits, and sales data (CRM).
• Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory.

Skills

Customer service

Hospitality management

Office administration

Accounts receivable

Event planning

Social media promotion

Boating/yachting experience

Tools

Microsoft Office

Job description

Founders 3 Real Estate Services is seeking an Administrative Manager for Metropolitan Park Marina to enhance guest experience, oversee front-office operations, and support the Marina GM in multiple key areas.

The role requires a white-glove, hospitality-focused mindset, strong customer service, and proficiency with Microsoft Office. Weekend and some evening hours are possible to support events and marina operations.