Marina Guest Services Lead — Drive Sales & Service

Suntex Marinas; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Suntex Marinas in Florida is seeking a Guest Services Supervisor to lead the front office and store teams across multiple service marinas. You will inspire staff, drive sales and rentals, manage cash and inventory, and uphold world-class customer service standards.

Reporting to the General Manager, you will train the team, ensure guest satisfaction, and oversee operations at fuel docks, pump out, and boat arrivals/departures.

Qualifications

• Bachelor’s Degree preferred.
• Excellent interpersonal and outstanding communication skills.
• Very organized and detail oriented.
• Proficient in Microsoft Office products.

Responsibilities

• Direct and oversee the Guest Services team under the General Manager or Guest Services Manager to ensure world-class customer service.
• Facilitate training for the Guest Services team to promote sales, rentals and align with Suntex Marinas’ service standards.
• Ensure marina customers are satisfied with services provided.
• Maintain rental fleet and water sports equipment cleanliness and readiness for guests.

Skills

Interpersonal skills

Communication skills

Organization

MS Office

Education

Bachelor’s degree preferred

Job description

Suntex Marinas in Florida is seeking a Guest Services Supervisor to lead the front office and store teams across multiple service marinas. You will inspire staff, drive sales and rentals, manage cash and inventory, and uphold world-class customer service standards.

Reporting to the General Manager, you will train the team, ensure guest satisfaction, and oversee operations at fuel docks, pump out, and boat arrivals/departures.