Marina Concierge

Alliance Marine; Baltimore (MD); On-site; USD 27,552 - 33,062; Full time

Job summary

Alliance Marine is seeking a Concierge in Baltimore, MD to deliver exceptional service to guests and boaters. Responsibilities include managing reservations, processing payments, and supporting day-to-day front desk operations.

The ideal candidate should have a background in customer service, strong communication skills, and be proficient in Microsoft Office. This position includes light administrative work with occasional lifting, ensuring a welcoming experience for all marina guests.

Qualifications

• Prior customer service, hospitality, or administrative experience preferred.
• Strong written and verbal communication skills required.
• Basic accounting, computer, and data entry skills needed.

Responsibilities

• Serve as a primary point of contact for boaters and guests.
• Manage slip reservations and process payments accurately.
• Assist with front desk administrative tasks.
• Deliver messages and maintain the appearance of guest areas.

Skills

Customer service experience

Strong communication skills

Microsoft Office proficiency

Basic accounting skills

Job description

Job Details

Job Location: 1800 Lighthouse Point Marina - Baltimore, MD 21224

Salary Range: $20.00 - $24.00 Hourly

Travel Percentage: None

Job Category: Admin - Clerical

The Concierge is responsible for delivering exceptional guest and boater service by supporting reservations, answering questions, processing payments, and serving as a key point of contact for marina guests. This role helps ensure a welcoming experience, accurate administrative support, and smooth day‑to‑day front desk and guest service operations.

Guest & Boater Service

• Serve as a primary point of contact for boaters and guests, assisting with directions, questions, troubleshooting, and general service needs.
• Provide accurate information about marina services, amenities, local attractions, and guest resources in a professional and helpful manner.

Reservations & Check‑In Support

• Manage slip reservations for transient boaters, boat clubs, and long‑term arrivals in accordance with marina procedures.
• Process reservation forms, folio information, and related guest documentation accurately and timely.

Payment & Revenue Handling

• Explain guest rates, accept payments, and support accurate processing of dockage and concierge‑related transactions.
• Set up, maintain, and post daily revenue journals and related financial records as assigned.

Front Desk & Communications

• Operate the reception area and support communication through phone, radio, and guest‑facing systems.
• Assist with dockage coordination, fuel dock communication logs, vessel key logs, and related front desk administrative tasks.

Guest Experience & Facility Support

• Deliver messages, amenities, and other guest items as requested to support a positive customer experience.
• Maintain the appearance and organization of guest‑facing areas, including the boater’s lounge and related inventory.

Administrative & Compliance Support

• Support marina administrative functions, including software use, data entry, and routine recordkeeping.
• Assist with contractor documentation, insurance compliance tracking, and other assigned operational support tasks.

Qualifications

• Prior customer service, hospitality, front desk, or administrative experience preferred.
• Experience with reservations, payment processing, or marina‑related operations preferred.
• Strong written and verbal communication skills with a customer‑service‑focused attitude.
• Basic accounting, computer, and data entry skills, including Microsoft Office proficiency.
• Ability to learn reservation, marina management, and related office software systems.
• Strong judgment, attention to detail, and ability to handle multiple tasks in a fast‑paced environment.

Physical Requirements

• Ability to perform essential job functions safely and consistently in compliance with ADA, FMLA, and other applicable standards.
• Must be able to talk, listen and speak clearly on the telephone and in person.
• Primarily light, administrative work with occasional heavy lifting (up to 100 lbs.) and frequent moderate lifting (20–50 lbs.).
• Ability to move through varied marina environments and obstacles, with or without accommodation.
• Comfortable with extended computer use and repetitive fine‑motor tasks.