Marina Front Desk Supervisor: Luxury Guest Experience Lead

CoralTree Hospitality Group; Deep Creek (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Group medical, dental, and vision benefits

401(k) plan with company match

Complimentary team member meals

Job summary

Pier Sixty Six in Deep Creek, FL, is seeking a Marina Front Desk Supervisor to manage daily front desk operations and provide exceptional customer service. The ideal candidate will assist guests, manage reservations, and work with dock staff.

Applicants should have 2+ years of hospitality or customer service experience and supervisory experience is preferred. Benefits include health insurance, paid time off, and complimentary meals.

Qualifications

• 2+ years of hospitality, marina, or customer service experience preferred.
• Previous supervisory experience preferred.
• Strong communication and leadership skills.

Responsibilities

• Oversee daily front desk operations ensuring a seamless guest experience.
• Manage slip and dock reservations and assist marina guests.
• Process payments and maintain accurate billing records.

Skills

Customer service experience

Communication skills

Leadership skills

Billing systems experience

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is a home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a Marina Front Desk Supervisor to join our Pier Sixty-Six Resort team!

Responsibilities

The Marina Front Desk Supervisor oversees daily front desk operations, ensuring a seamless and elevated guest experience. Serves as the first point of contact for guests, boat owners, and visitors. This role is responsible for providing excellent customer service, managing reservations, coordinating dockage, and supporting daily marina operations. This role also supports staff, manages reservations, and handles billing and financial transactions with precision and professionalism.

Key Responsibilities

· Greet and assist marina guests, tenants, and visitors in a friendly and professional manner

· Manage slip and dock reservations, including check-ins and check-outs

· Answer phone calls, emails, and inquiries regarding marina services, rates, and availability

· Process payments, invoices, and maintain accurate billing records

· Coordinate with dock staff to assign slips and ensure smooth vessel arrivals/departures

· Maintain updated records of boat registrations, insurance, and tenant information

· Provide information about marina amenities, local attractions, and weather conditions

· Handle customer concerns or complaints and escalate issues when necessary

· Monitor marina activity and report safety or security concerns

· Maintain cleanliness and organization of the front desk and office area

· Supervise and support front desk staff in daily operations

· Manage slip reservations, check-ins, and departures

· Oversee billing, invoicing, and payment processing

· Provide exceptional, concierge-level customer service

· Resolve guest concerns in a timely and professional manner

· Coordinate with dock staff and marina operations teams

· Maintain accurate records and daily reports

Qualifications

Qualifications

· 2+ years of hospitality, marina, or customer service experience preferred

· Previous supervisory experience preferred

· Strong communication and leadership skills

· Experience with billing systems and handling financial transactions

· Professional appearance and customer-focused mindset

Schedule

· Full-time

· Must be available weekends and holidays

Physical Requirements:

• Must be physically able to do assigned work as outlined above

• Must be physically able to sit and use the computer for hours at a time

• Must be able to lift up to 25 pounds

• Must be able to communicate in English effectively with other individuals

• Must be able to maintain good relations with employees, supervisors and the public

• Must be able to follow written and verbal instructions

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits

• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

• An employee assistance program

• Paid time off/sick time

• Participation in a 401(k) plan with a company match

• Complimentary team member meals

• Complimentary room nights at CoralTree Hospitality-managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort