Map Product Analyst I: Mapping Ops & Data Insights

Australian Competition and Consumer Commission; Pennsylvania; Hybrid; USD 72,000 - 119,000; Full time

Job summary

Aurora is seeking a Map Product Analyst I to act as a critical connector across engineering, data analytics, policy, and operations. You will improve tools and operational efficiency by analyzing performance metrics to uncover root causes and convert complex data into actionable operational strategies.

You will inform priorities for product development, design evaluation frameworks, and run A/B tests to provide data-driven insights for process improvements in a hybrid work environment.

Qualifications

• 3+ years of professional experience in operational analytics, quality assurance, process improvement, or a closely related analytical role.
• Experience designing and executing in-depth root cause analyses on operational workflows or large-scale workforce performance.
• Proven experience conducting user research methodologies, such as direct user shadowing, focus groups, or user acceptance testing.
• Proficiency in SQL or similar database querying languages to extract, manipulate, and analyze user efficiency and quality data independently.
• Strong written and verbal communication skills, demonstrated by creating documentation for analysis results and presenting findings in clear, concise, and organized manner.

Responsibilities

• Execute comprehensive root cause investigations into operational inefficiencies by detecting process bottlenecks, analyzing cross-user patterns, and examining throughput fluctuations.
• Synthesize qualitative findings from focus groups, user shadowing, and user session evaluations into high-impact, actionable reporting.
• Collaborate with Engineering to provide test support for product development, offer technical feedback on automation tools, and resolve gaps in validation.
• Utilize insights from Training and Policy teams to conduct focused quality reviews, uncovering error patterns and mapping discrepancies overlooked by automated systems.
• Establish new evaluation frameworks and KPIs to assess the impact of product deployments on tool performance in production environments.
• Design and execute A/B tests and experiments to provide data-driven insights to inform product priorities and process improvement opportunities.

Skills

Root cause analysis

Data analysis

User research methods

Communication

Cross-functional collaboration

Tools

SQL

A/B testing

Job description

Aurora is seeking a Map Product Analyst I to act as a critical connector across engineering, data analytics, policy, and operations. You will improve tools and operational efficiency by analyzing performance metrics to uncover root causes and convert complex data into actionable operational strategies.

You will inform priorities for product development, design evaluation frameworks, and run A/B tests to provide data-driven insights for process improvements in a hybrid work environment.