Map Product Analyst I: Operations & Insights

AURORA; Mountain View (CA); Hybrid; USD 79,000 - 119,000; Full time

Job summary

Aurora is hiring a Map Product Analyst I to serve as a critical connector across engineering, data analytics, policy, and operations. You will improve tools and operational efficiency by turning complex data into actionable strategies and informing priorities for product development.

You will design evaluation frameworks, run A/B tests, and investigate root causes of performance issues in mapping operations, with a focus on delivering measurable improvements in production environments.

Qualifications

• 3+ years of experience in operational analytics or a closely related analytical role.
• Experience designing and executing in-depth root cause analyses on operational workflows or large-scale workforce performance.
• Proven experience conducting user research methodologies, such as direct user shadowing, focus groups, or user acceptance testing.
• Proficiency in communicating analysis results through clear documentation and presentations.

Responsibilities

• Execute comprehensive root cause investigations into operational inefficiencies by detecting bottlenecks, analyzing cross-user patterns, and examining throughput fluctuations.
• Synthesize qualitative findings from focus groups, user shadowing, and user session evaluations into high-impact, actionable reporting.
• Collaborate with Engineering to provide test support for product development, offer technical feedback on automation tools, and resolve gaps in validation.
• Utilize insights from Training and Policy teams to conduct focused quality reviews, uncovering error patterns and mapping discrepancies overlooked by automated systems.
• Establish new evaluation frameworks and KPIs to assess the impact of product deployments on tool performance in production environments.
• Design and execute A/B tests and experiments to provide data-driven insights to inform product priorities and process improvement opportunities.

Skills

Operational analytics

Root cause analysis

User research

Communication

Cross-functional collaboration

Tools

SQL

Job description

Aurora is hiring a Map Product Analyst I to serve as a critical connector across engineering, data analytics, policy, and operations. You will improve tools and operational efficiency by turning complex data into actionable strategies and informing priorities for product development.

You will design evaluation frameworks, run A/B tests, and investigate root causes of performance issues in mapping operations, with a focus on delivering measurable improvements in production environments.