Map Product Analyst I — Hybrid, Data-Driven & Operational

Aurora Innovation; Pittsburgh (Allegheny County); Hybrid; USD 72,000 - 108,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Hybrid work schedule

Job summary

Aurora Innovation in Pittsburgh is seeking a Map Product Analyst I to join the mapping operations team. You will help translate data into actionable product decisions, collaborating with engineering, data analytics, policy, and operations to improve tooling and performance.

The role emphasizes root cause analysis, user research, and experimentation, with opportunities for growth, a hybrid work model, and eligibility for an annual bonus and equity.

Qualifications

• 3+ years of professional experience in operational analytics, quality assurance, process improvement, or a closely related analytical role.
• Demonstrated experience designing and executing in-depth root cause analyses on operational workflows or large-scale workforce performance.
• Proven experience conducting user research methodologies, such as direct user shadowing, focus groups, or user acceptance testing.
• Proficiency in SQL or similar database querying languages to extract, manipulate, and analyze user efficiency and quality data independently.
• Strong written and verbal communication skills, demonstrated by creating documentation for analysis results and presenting findings in clear, concise, and organized manner.

Responsibilities

• Execute comprehensive root cause investigations into operational inefficiencies by detecting process bottlenecks, analyzing cross-user patterns, and examining throughput fluctuations.
• Synthesize qualitative findings from focus groups, user shadowing, and user session evaluations into high-impact, actionable reporting.
• Collaborate with Engineering to provide test support for product development, offer technical feedback on automation tools, and resolve gaps in validation.
• Utilize insights from Training and Policy teams to conduct focused quality reviews, uncovering error patterns and mapping discrepancies overlooked by automated systems.
• Establish new evaluation frameworks and KPIs to assess the impact of product deployments on tool performance in production environments.
• Design and execute A/B tests and experiments to provide data-driven insights to inform product priorities and process improvement opportunities.

Skills

Operational analytics

Root cause analysis

User research

SQL

Communication

Quality assurance

Tools

SQL

GIS

Job description

Aurora Innovation in Pittsburgh is seeking a Map Product Analyst I to join the mapping operations team. You will help translate data into actionable product decisions, collaborating with engineering, data analytics, policy, and operations to improve tooling and performance.

The role emphasizes root cause analysis, user research, and experimentation, with opportunities for growth, a hybrid work model, and eligibility for an annual bonus and equity.