Manufacturing Solutions Engineer – Implementations & Coaching

L2L Connected Workforce Platform; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Office in Burlington, MA

Travel 35%

Job summary

L2L Connected Workforce Platform seeks a Manufacturing Solutions Engineer in the United States to guide customers through implementations, set goals, and coach teams in applying L2L to daily work. This remote-first role requires travel to customer sites and close collaboration with frontline staff and leadership.

You’ll partner with Customer Success to plan deployments, measure adoption, and identify opportunities to expand L2L’s impact.

Qualifications

• Manufacturing experience is a must with the ability to understand KPIs, pain points, and digital transformation initiatives.
• Strong facilitation, training, and project management skills are needed to drive adoption.
• Experience leading implementations, improvement projects, or technology adoption is highly desirable.
• Ability to translate customer goals into practical plans and measurable results.
• Comfort working with frontline employees and senior leaders across sites and regions.

Responsibilities

• Lead customer implementations, including discovery, planning, training, and go-live.
• Define goals, milestones, and measures of success with customers.
• Provide ongoing coaching to incorporate L2L into daily workflows and continuous improvement.
• Facilitate customer working sessions, kaizens, and onsite engagements.
• Use adoption and operational data to identify gaps and recommend improvements.
• Build relationships across frontline teams, plant leadership, and technical stakeholders.
• Collaborate with Customer Success on account planning, reviews, and expansion opportunities.

Skills

Manufacturing experience

Project management

Facilitation

Training

Customer coaching

SaaS experience

Lean / Kaizen

Job description

L2L Connected Workforce Platform seeks a Manufacturing Solutions Engineer in the United States to guide customers through implementations, set goals, and coach teams in applying L2L to daily work. This remote-first role requires travel to customer sites and close collaboration with frontline staff and leadership.

You’ll partner with Customer Success to plan deployments, measure adoption, and identify opportunities to expand L2L’s impact.