Manufacturing IT Technician - Industry 4.0

Pomeroy; Redmond, Northern (WA, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Stryker in Redmond, WA seeks an IT Manufacturing/EPLO Technician to provide onsite support and escalation for regional Manufacturing/EPLO/GQO systems, aligned with IT Business Partners.

The role ensures robust support with defined business/IT ownership, integrates new systems per Industry 4 standards, and delivers Level 2 support for desktops, OS, antivirus, and applications while fostering cross-functional collaboration.

Qualifications

• Bachelor’s Degree/Diploma in Computer Information Systems, or equivalent preferred.
• Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
• At least 2 years of experience in the field or related area

Responsibilities

• Provide Level2 support related to Manufacturing/EPLO/GQO issues for desktop, operating systems, antivirus and application software, development changes as required and ensure issues are resolved and documented.
• Develop knowledge base articles on common issues with a focus on shift left activities.
• Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
• Collaborate with IT Business Partners and regional teams to align with Industry 4 standards and global IT projects.

Skills

Customer service

Communication skills

Cross-functional collaboration

Problem solving

Project coordination

Education

Bachelor’s Degree/Diploma in Computer Information Systems

Tools

Microsoft Technologies

Job description

Stryker in Redmond, WA seeks an IT Manufacturing/EPLO Technician to provide onsite support and escalation for regional Manufacturing/EPLO/GQO systems, aligned with IT Business Partners.

The role ensures robust support with defined business/IT ownership, integrates new systems per Industry 4 standards, and delivers Level 2 support for desktops, OS, antivirus, and applications while fostering cross-functional collaboration.