IT Manufacturing Technician

pomeroy; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Stryker seeks an IT Manufacturing/EPLO Technician to provide onsite support and escalation for enterprise solutions across the region, aligning with IT Business Partners and Global IT strategy.

You will ensure robust support for Manufacturing/EPLO/GQO systems, maintain standard OS, define business ownership, and integrate new systems in line with Industry 4.0 standards while collaborating with Advance Operations, Engineering and R&D.

Qualifications

• Bachelor's degree in CIS or equivalent preferred.
• ITIL Foundations certification preferred.
• Industry 4.0 and IT technologies certification advantageous.

Responsibilities

• Act independently to provide Level2 IT support for Manufacturing/EPLO/GQO.
• Develop knowledge base articles for common issues and day-to-day support.
• Guide business/IT teams on hardware and software standards in manufacturing.
• Ensure new manufacturing systems align with Global IT and Industry 4 standards.
• Support incident, change and configuration management within defined processes.

Skills

Customer service

Strong communication

Collaboration

Problem solving

Prioritization

Technical support

Team leadership (influence)

Education

Bachelor's Degree in Computer Information Systems

ITIL Foundations

Industry 4.0 Certification

Job description

The ITManufacturing/EPLOTechnicianwillprovide onsite support and escalation forenterprisesolutions acrosstheregionin theManufacturing/EPLO/GQOareain alignment with ITBusiness Partners,and support business strategy andobjectivesin collaboration with Global IT.

The person will be accountableforprovidinga robust support structure forManufacturing/EPLO/GQO systemsin the regionand collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, andnewManufacturing/EPLO/GQOsystems areintegrated inalignmentwithIndustry 4 standards.

The role requires excellence in customer service skillsand the capability to buildstrong collaborative relationshipsensuring that theday to dayneeds of the business are met ina timelymanner.The roleisrequiredto provide guidance and escalationtovarious business teams including Advance Operations, Engineering and R&D, with specific focuson hardware & softwaresupport.

Essential duties & responsibilities:

(detailed description)

• Actively participate in securing and containing the manufacturing environment.
• Provide Level2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
• Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
• Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
• Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
• Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
• Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions.
• Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software
• Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shopfloor.
• Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
• Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.

Education & special trainings:

• Bachelor’s Degree/Diploma in Computer Information Systems, or equivalent preferred.
• Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage
• ITIL Foundations certification preferred

Qualifications & experience:

• At least 2 years of experience in the field or in a related area required.
• Strong communication and relationship skills.
• Demonstrated ability to lead through influence.
• Demonstrated ability to manage and execute competing priorities in a fast-paced environment
• Strong critical thinking / problem solving skills
• Experience with IT systems in a manufacturing and R&D environment is preferred.

Physical & mental requirements:

• Works independently without supervision.
• Strong teamplayer.
• Works effectively with cross-departmental teams.
• Excellent oral and written communication skills.
• Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.

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