Manufacturing IT Support Engineer

HTC Global Services, Inc.

Dearborn (MI)

Hybrid

USD 65,000 - 85,000

Full time

13 days ago

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Benefits offered by this job

Health insurance

Paid Time Off

401(k) matching

Life and Disability insurance

Professional Development opportunities

Wellness programs

Job summary

HTC Global Services in Dearborn, MI, is seeking a Manufacturing IT Support Engineer to provide hands-on IT operations support in a manufacturing plant. You will manage applications, infrastructure, and end-user tools across Windows and Linux servers, with emphasis on IIoT and SDN technologies, in a hybrid onsite role.

The ideal candidate has 3–5 years of IT operations or support experience, works well across shifts, and can provide weekend production support when needed.

Qualifications

3–5 years of experience in IT Operations or IT Support.
Experience with technical troubleshooting in an enterprise environment.
Ability to work onsite with flexible hours in a multi-shift operation; weekend support may be required.
High School Diploma or GED.

Responsibilities

Provide IT operations and support for applications, infrastructure, operating systems, and end-user productivity tools.
Support a multi-shift manufacturing environment, including flexible hours and occasional weekend production support.
Troubleshoot and resolve issues related to plant-floor systems and IT infrastructure.
Coordinate with corporate IT and stakeholders to prioritize system improvements.
Support incident resolution including triage, business continuity procedures, and escalation support.
Collaborate with network, server, and infrastructure teams; assist with integration and long-term maintenance of applications/hardware.
Maintain workload management and documentation of technical support.
Support local Cisco-based network equipment and Windows/Linux server environments.
Assist with deploying and supporting IIoT, software-defined networking, mobile, iOS, and Android technologies.

Skills

IT Operations

IT Support

Troubleshooting

Customer Support

End-user Support

Cisco networking basics

Education

Bachelor's Degree

Job description

Location: Dearborn (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 244315

Job Description:

Job Title: Manufacturing IT Support Engineer

Overview

We are seeking a Manufacturing IT Support Engineer to provide hands-on technical support for a manufacturing environment. This role supports IT infrastructure, business applications, and end-user technologies while partnering with cross-functional teams to ensure reliable plant operations. The position offers the opportunity to work with both legacy manufacturing systems and modern technology initiatives.

Key Responsibilities

Provide IT operations and technical support for applications, infrastructure, operating systems, and end-user productivity tools.
Support a multi-shift manufacturing environment, including flexible hours and occasional weekend production support.
Troubleshoot and resolve technical issues related to plant-floor systems and IT infrastructure.
Coordinate with corporate IT and business stakeholders to prioritize system improvements.
Support incident resolution by providing triage, executing business continuity procedures, and assisting escalation teams.
Collaborate with infrastructure support teams, including database, server, operations control, and network teams.
Assist with the integration and long-term maintenance of applications and hardware.
Support workload management and assignments as directed by IT leadership.
Develop, maintain, and share accurate technical support documentation.
Support local network equipment in a Cisco-based environment.
Support physical and virtual Windows and Linux server environments.
Assist with the deployment and support of IIoT, software-defined networking, mobile, iOS, and Android-based technologies.

Required Qualifications

3–5 years of experience in IT Operations, IT Support, or a related field.
Experience with technical troubleshooting and operations support.
Experience providing technical customer support in an enterprise environment.
High School Diploma or GED.
Ability to work onsite with flexible hours in support of a multi-shift operation.
Ability to provide weekend production support when required.

Preferred Qualifications

Bachelor's Degree.

Required Skills

IT Operations
Operations Support Systems
Technical Troubleshooting
IT Support
Technical Customer Support
Technical Support

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.