Manufacturing IT Service Delivery Lead (MES/MOM)

Appathon; Greensboro (NC); Hybrid; USD 114,616,000 - 130,045,000; Full time

Benefits offered by this job

Contract-to-Hire

Job summary

Appathon is seeking a Manufacturing Operations Support Service Delivery Manager to lead IT service delivery and application support in a fast-paced manufacturing environment. Location is Greensboro, NC, with a contract-to-hire arrangement and a Monday–Friday schedule.

The role focuses on MOM/MES environments, including Siemens Opcenter, and requires 2+ years in IT operations or related fields, plus a Bachelor's degree.

Qualifications

• 2+ years of experience in IT operations, application support, service delivery, or a related technical role.
• Experience supporting MOM/MES manufacturing applications.
• Experience leading IT service management and incident/change processes.
• Strong troubleshooting, analytical, and communication skills.
• Ability to coordinate with manufacturing operations and IT teams.

Responsibilities

• Serve as the primary IT service delivery contact supporting plant and manufacturing operations.
• Provide leadership for operational support of MOM/MES applications, including Siemens Opcenter.
• Ensure manufacturing applications and IT services support production uptime, quality, efficiency, and operational requirements.
• Coordinate IT service priorities with plant production schedules and business requirements.
• Establish and maintain SLAs, OLAs, service expectations, and escalation procedures.
• Monitor application and service performance and proactively identify operational risks.
• Work with production, maintenance, quality, engineering, and planning teams to resolve technology issues.
• Ensure appropriate support coverage for business-critical manufacturing applications.

Skills

IT Service Delivery

MES/MOM

Siemens Opcenter

Manufacturing IT

Incident Management

Root Cause Analysis

Stakeholder Management

Continuous Improvement

Education

Bachelor's degree

Tools

Siemens Opcenter

MOM/MES systems

ITSM tools

Job description

Appathon is seeking a Manufacturing Operations Support Service Delivery Manager to lead IT service delivery and application support in a fast-paced manufacturing environment. Location is Greensboro, NC, with a contract-to-hire arrangement and a Monday–Friday schedule.

The role focuses on MOM/MES environments, including Siemens Opcenter, and requires 2+ years in IT operations or related fields, plus a Bachelor's degree.