Manufacturing IT Service Delivery Lead – Operations & Kaizen

Toyota Tsusho Systems Corporation; Greensboro (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Toyota Tsusho Systems Corporation seeks an IT Service Delivery Manager in Greensboro, North Carolina. The position focuses on leading operations support for Siemens MOM/Opcenter applications, ensuring effective service delivery and managing incident processes. Candidates should have at least 2 years in IT service management within a manufacturing context.

Responsibilities include operational reporting, executive communication, and continuous improvement initiatives. Strong analytical and leadership skills are essential, alongside proficiency in ticket systems and Microsoft Office.

Qualifications

• 2+ years in IT operations/service management including manufacturing support.
• Demonstrated leadership in delivering technical support in a manufacturing environment.
• Proficient in ticket systems and Microsoft Office.

Responsibilities

• Lead operations support for Siemens MOM/Opcenter applications.
• Manage incident/problem/change/release processes.
• Present business-relevant updates to plant leadership.

Skills

IT operations/service management

Technical support

Analytical skills

Excellent communication

Tools

Ticket systems

Microsoft Office

Job description

Toyota Tsusho Systems Corporation seeks an IT Service Delivery Manager in Greensboro, North Carolina. The position focuses on leading operations support for Siemens MOM/Opcenter applications, ensuring effective service delivery and managing incident processes. Candidates should have at least 2 years in IT service management within a manufacturing context.

Responsibilities include operational reporting, executive communication, and continuous improvement initiatives. Strong analytical and leadership skills are essential, alongside proficiency in ticket systems and Microsoft Office.