Manufacturing IT Service Delivery Lead (MOM/MES)

Toyota Tsusho Systems US, Inc.

Greensboro (NC)

On-site

USD 100,000 - 140,000

Full time

14 days+

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Job summary

Toyota Tsusho Systems US, Inc. in Greensboro, NC seeks a Manufacturing IT Service Delivery Manager – Operations Support with 2+ years of IT operations experience in manufacturing to lead MOM/Opcenter service delivery and ensure production uptime.

You will oversee incident, change, and release management, drive Kaizen initiatives, deliver weekly operational reports, and collaborate with vendors and engineering on secure deployments. Strong leadership and stakeholder communication are essential.

Qualifications

2+ years in IT operations/service management, including on-site manufacturing support.
Bachelor's degree in engineering, computer science, or related field; or commensurate experience.
Demonstrated leadership delivering technical support and service improvements in manufacturing.
Strong analytical and problem-solving skills; ability to drive root-cause actions.
Excellent communication and reporting skills; ability to present to management.
Familiarity with ticket systems, Microsoft Office, and web-based tools.
Hands-on understanding of development methodologies and DevOps practices.

Responsibilities

Oversee incident, problem, change, and release management for MOM/Opcenter.
Plan and execute updates, patches, and releases with vendors and internal teams.
Establish weekly operations and monthly service reviews with executive stakeholders.
Lead Kaizen initiatives to improve reliability and efficiency and track outcomes.
Coach the operations support team and foster a collaborative culture.