Manufacturing IT Infra Engineer & Desktop Support 1st Shift

Steelcase; Athens (AL); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits

Learning opportunities

Culture at Steelcase

Job summary

Steelcase in Athens, Alabama is seeking an IT support professional to maintain and improve the infrastructure that powers manufacturing operations. You will update desktop environments, troubleshoot issues, and collaborate with developers and design/build teams on application changes.

The role covers server, network, and database monitoring, 1st shift hours (6:30am–3pm) with on-call rotation; requires 2–5+ years in IT, a related degree, and the ability to lift 35 lbs.

Qualifications

• Associate's or Bachelor's degree in a related field (e.g., Computer Information Systems).
• 2-5+ years of IT support or infrastructure experience.
• Strong communication across technical and non-technical teams.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with operating systems and file structures.
• Ability to lift up to 35 lbs occasionally.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Update desktop environments and provide advanced troubleshooting
• Collaborate with developers and design/build teams to support application changes
• Monitor and troubleshoot server, network and database performance
• Day to day support for all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Manage daily processing of business applications and resolve or elevate issues
• Log and elevate incidents, aiming to reduce future escalations through documentation
• Maintain technical documentation for procedures and instructions
• Work 1st shift manufacturing hours (6:30am to 3pm) and participate in a rotating 24/7 on‑call support schedule, including nights and weekends

Skills

Strong communication

Cross-team collaboration

Problem solving

Project management

Ability to work under pressure

Technical aptitude

OS familiarity

Education

Associate's or Bachelor's degree (related field)

Job description

Steelcase in Athens, Alabama is seeking an IT support professional to maintain and improve the infrastructure that powers manufacturing operations. You will update desktop environments, troubleshoot issues, and collaborate with developers and design/build teams on application changes.

The role covers server, network, and database monitoring, 1st shift hours (6:30am–3pm) with on-call rotation; requires 2–5+ years in IT, a related degree, and the ability to lift 35 lbs.