Infrastructure Engineer - Desktop Support

Steelcase; Athens (AL); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits

Learning opportunities

Culture at Steelcase

Job summary

Steelcase in Athens, Alabama is seeking an IT support professional to maintain and improve the infrastructure that powers manufacturing operations. You will update desktop environments, troubleshoot issues, and collaborate with developers and design/build teams on application changes.

The role covers server, network, and database monitoring, 1st shift hours (6:30am–3pm) with on-call rotation; requires 2–5+ years in IT, a related degree, and the ability to lift 35 lbs.

Qualifications

• Associate's or Bachelor's degree in a related field (e.g., Computer Information Systems).
• 2-5+ years of IT support or infrastructure experience.
• Strong communication across technical and non-technical teams.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with operating systems and file structures.
• Ability to lift up to 35 lbs occasionally.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Update desktop environments and provide advanced troubleshooting
• Collaborate with developers and design/build teams to support application changes
• Monitor and troubleshoot server, network and database performance
• Day to day support for all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Manage daily processing of business applications and resolve or elevate issues
• Log and elevate incidents, aiming to reduce future escalations through documentation
• Maintain technical documentation for procedures and instructions
• Work 1st shift manufacturing hours (6:30am to 3pm) and participate in a rotating 24/7 on‑call support schedule, including nights and weekends

Skills

Strong communication

Cross-team collaboration

Problem solving

Project management

Ability to work under pressure

Technical aptitude

OS familiarity

Education

Associate's or Bachelor's degree (related field)

Job description

General Information

Country: USA

State: Alabama

City: Athens

Office Location: 214 Durham Drive - - - - -

Date posted: 06-Aug-2026

Business Function: Information Technology

Position Type: Full-Time/Regular

Description

Do you thrive in fast-paced environments and enjoy solving IT challenges? Are you energized by collaborating across teams and supporting the infrastructure that keeps operations running? If you're ready to make an impact with your technical skills, this role is for you.

Helping Our People Thrive - wellbeing ensures our employees feel seen, heard and valued

• Steelcase offers competitive wages and benefits, to support your life in and out of work
• Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill
• Culture is a lifestyle at Steelcase and we live it every day
• Opportunity to make an impact on the world through Steelcase's commitment to people and planet

Supporting Meaningful Work - work brings deeper motivation, purpose and fulfillment to our lives

• Update desktop environments and provide advanced troubleshooting
• Collaborate with developers and design/build teams to support application changes
• Monitor and troubleshoot server, network and database performance
• Day to day support for all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Manage daily processing of business applications and resolve or elevate issues
• Log and elevate incidents, aiming to reduce future escalations through documentation
• Maintain technical documentation for procedures and instructions
• Work 1st shift manufacturing hours (6:30am to 3pm) and participate in a rotating 24/7 on‑call support schedule, including nights and weekends

Minimum Qualifications

• Associate's or Bachelor's degree in a related field (e.g., Computer Information Systems)
• 2-5+ years of experience in IT support or infrastructure
• Strong communication skills, including the ability to collaborate across technical and non-technical teams
• Ability to work under pressure and manage multiple priorities
• Familiarity with operating systems and file structures
• Ability to lift up to 35 lbs occasionally
• Qualified applicants must be authorized to work in the United States on a full‑time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role.

Desired Skills and Experience

• Technical aptitude and proactive approach to learning systems
• Knowledge of desktop hardware, operating systems, and configurations
• Strong problem‑solving and project management skills
• Experience supporting all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Effective communication across technical and non-technical teams

Doing better for people and planet - when we do better, we help the world work better.

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

The starting annual base salary range for this position is $85,000 - $90,000. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [e-mail].

#mid_level

#LI-Onsite

#Information Technology

#Manufacturing

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