Manufacturing IT Software Support Engineer

Micron Technology, Inc; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision plans

Paid time off

Paid holidays

Job summary

Micron Technology, Inc in Boise, Idaho is seeking an IT Software Support Engineer to develop, support, and maintain software solutions for Technology Development and future HVM facilities. You will work on critical manufacturing software, databases and data analysis systems, collaborating with multiple teams worldwide to ensure uptime and a high-quality customer experience.

The role requires strong troubleshooting skills, attention to detail, and the ability to learn quickly.

Qualifications

• BS in Computer Science/Engineering or related field, or 1–2 years IT support or semiconductor operations experience.
• Excellent written, verbal, and cross-cultural communication skills.
• Proven analytical, troubleshooting, and debugging abilities.
• Ability to solve problems across teams and global locations.
• Working knowledge of C#, Perl, Bash, Visual Basic (.NET), SQL, XML, Linux, Unix, Windows, Python, PowerShell, HTML.

Responsibilities

• Minimize IT impact and reduce support levels. Resolve critical IT downtime issues through repairs or workarounds.
• Monitor and respond to line and IT system performance promptly.
• Leverage AI systems and workflows to improve team effectiveness.
• Develop permanent software solutions for critical business needs.
• Design and build support, maintenance, and metric-gathering utilities.
• Collect, analyze, and present data, including efficiency enhancements and root cause analysis.
• Recommend solutions to improve production, engineering, and process efficiencies.
• Learn new tools to maintain and troubleshoot existing software.
• Create and manage training documentation for 1st and 2nd level IT support. Create and maintain KPIs and ITSI monitoring solutions. Splunk knowledge a plus.

Skills

Troubleshooting

Analytical thinking

Cross-cultural communication

Team collaboration

Education

BS in Computer Science/Engineering or related field

Tools

C#

Perl

Bash

Visual Basic (.NET)

SQL

XML

Linux

Unix

Windows

Python

PowerShell

HTML

Job description

Micron Technology, Inc in Boise, Idaho is seeking an IT Software Support Engineer to develop, support, and maintain software solutions for Technology Development and future HVM facilities. You will work on critical manufacturing software, databases and data analysis systems, collaborating with multiple teams worldwide to ensure uptime and a high-quality customer experience.

The role requires strong troubleshooting skills, attention to detail, and the ability to learn quickly.