Manufacturing IT Business Analyst – Operations

Formica; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Formica is seeking an IT Business Analyst - Operations in Cincinnati to bridge business needs with IT solutions across manufacturing, planning, procurement, logistics, and quality. You will translate operational requirements into practical technology improvements and work closely with ERP systems and plant floor teams.

The role emphasizes hands‑on understanding of manufacturing or supply chain environments, with opportunities to grow into broader business analysis responsibilities and contribute

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field such as manufacturing, operations, IT or supply chain.
• 2–5 years of experience as a business analyst, systems analyst, operations analyst, supply chain analyst, or similar role.
• Direct experience supporting manufacturing, operations, supply chain, logistics, warehousing, procurement, or production planning processes.
• Working knowledge of ERP systems and related business platforms such as MRP, MES, WMS, TMS, quality systems, reporting tools, or other operational applications.
• Ability to gather requirements, document processes, write clear business documentation, and communicate effectively with both business and technical audiences.
• Strong analytical, problem‑solving, organizational, and follow‑through skills.
• Comfortable working with data in tools such as Excel, reporting platforms, dashboards, or basic query tools.
• Ability to manage multiple priorities in a fast‑paced operational environment while maintaining attention to detail.

Responsibilities

• Partner with manufacturing, operations, supply chain, procurement, logistics, quality, and IT teams to understand business needs, process challenges, and improvement opportunities.
• Gather, document, and clarify business requirements, functional requirements, process flows, use cases, and acceptance criteria for system enhancements and projects.
• Support ERP systems, manufacturing, warehouse, planning, reporting, and related business applications through issue analysis, configuration support, testing, and enhancement requests.
• Assist with process mapping and gap analysis for core operational workflows such as order-to-cash, procure-to-pay, plan-to-produce, production scheduling, warehousing, and shipping.
• Participate in solution design discussions with business users, developers, vendors, and technical teams to ensure proposed solutions align with operational priorities.
• Prepare and execute test plans, support user acceptance testing, document defects, and validate that delivered solutions meet business requirements.
• Create user documentation, training materials, standard operating procedures, and support guides for new or changed systems and processes.
• Analyze operational data and reporting needs to help improve visibility into production performance, service levels, supplier performance, and process efficiency.
• Support change management activities by communicating system changes, coordinating training readiness, and helping business users adopt new tools and processes.
• Manage assigned tasks, small enhancement requests, and project workstreams with guidance from senior team members or project leads.

Skills

Analytical thinking

Communication skills

Documentation

Requirements gathering

Problem solving

Education

Bachelor’s degree in a relevant field

Tools

ERP systems (MRP/MES/WMS/TMS)

SAP

Oracle ERP

Microsoft Dynamics

Epicor

Job description

Formica is seeking an IT Business Analyst - Operations in Cincinnati to bridge business needs with IT solutions across manufacturing, planning, procurement, logistics, and quality. You will translate operational requirements into practical technology improvements and work closely with ERP systems and plant floor teams.

The role emphasizes hands‑on understanding of manufacturing or supply chain environments, with opportunities to grow into broader business analysis responsibilities and contribute