Strategic IT Business Analyst — Drive Process & System Improvements

Formica Group North America; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

The IT Business Analyst at Formica Group North America serves as a key liaison between business stakeholders and IT teams, translating business needs into practical technology solutions. The role supports multiple departments with a focus on improving processes, system effectiveness, and measurable business outcomes.

Ideal candidates have hands-on exposure to business systems, cross-functional processes, and are prepared to grow into broader analysis responsibilities across the organization in

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–5 years in a business analysis or related role.
• Experience supporting business users and enterprise processes.
• Knowledge of ERP, SaaS, and reporting platforms.
• Strong analytical, communication, and documentation skills.

Responsibilities

• Partner with departments and IT to understand business needs.
• Gather and document business requirements and acceptance criteria.
• Analyze system issues and coordinate enhancements.
• Map processes and identify gaps across departments.
• Participate in solution design and user testing.
• Create user documentation and training materials.
• Analyze data to improve visibility and performance.
• Support change management and training readiness.
• Manage tasks and small enhancement workstreams.

Skills

Business analysis

Requirements gathering

Documentation

Communication

Data analysis

Excel

Problem solving

Prioritization

Education

Bachelor's degree or equivalent

Tools

ERP LX

SAP

Oracle

Microsoft Dynamics

Epicor

Infor

Job description

The IT Business Analyst at Formica Group North America serves as a key liaison between business stakeholders and IT teams, translating business needs into practical technology solutions. The role supports multiple departments with a focus on improving processes, system effectiveness, and measurable business outcomes.

Ideal candidates have hands-on exposure to business systems, cross-functional processes, and are prepared to grow into broader analysis responsibilities across the organization in