Manufacturing IT Analyst: Stabilize Systems & Lead Projects

The Timken Company; Mascot (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

The Timken Company is seeking an IT Analyst to provide advanced site technology support and lead small projects that improve stability and efficiency in a manufacturing environment. You will resolve complex incidents, perform root cause analysis, and drive standardization through documentation and process improvements.

You will collaborate with site operations, corporate IT teams, and external vendors to ensure business continuity and operational excellence while maintaining system security and

Qualifications

• Associate or bachelor’s degree in IT/CS with relevant experience.
• Experience in manufacturing, industrial, or distribution environments preferred.
• Strong knowledge of Windows operating systems and Microsoft 365 technologies.

Responsibilities

• Provide Tier II support for complex incidents and service requests.
• Perform root cause analysis and implement corrective and preventive actions.
• Ensure complete and accurate ticket documentation and knowledge transfer.
• Collaborate with site operations, corporate IT teams, and vendors.

Skills

Analytical thinking

Customer service

Communication

Prioritization

Independent work

Education

Associate degree in IT/CS

Bachelor's degree in IT/CS

Tools

Active Directory

SCCM

Endpoint management

Print services

Device deployments

Windows OS

Job description

The Timken Company is seeking an IT Analyst to provide advanced site technology support and lead small projects that improve stability and efficiency in a manufacturing environment. You will resolve complex incidents, perform root cause analysis, and drive standardization through documentation and process improvements.

You will collaborate with site operations, corporate IT teams, and external vendors to ensure business continuity and operational excellence while maintaining system security and