IT Analyst

Timken

Mascot (TN)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Timken in Mascot, TN is seeking an IT technical leader to provide advanced site technology support and lead small projects. You will resolve complex incidents, perform root cause analysis, and drive standardization with site and corporate teams.

The role emphasizes hands-on leadership, documentation, and collaboration across operations, IT, and vendors to maintain stability and business continuity.

Qualifications

Associate degree in Information Technology, Computer Science, or a related field with at least three years of relevant experience.
Bachelor's degree in Information Technology, Computer Science, or a related field with two to four years of relevant experience.
Experience supporting manufacturing, industrial, or distribution environments preferred.

Responsibilities

Provide Tier II support for complex incidents involving PCs, Microsoft 365, RF devices, printers, labeling systems, etc.
Investigate and resolve issues involving operating systems, applications, networks, and hardware interactions.
Perform root cause analysis and implement corrective and preventive actions.
Ensure complete and accurate ticket documentation, change records, and knowledge transfer.
Administer AD, Group Policy, SCCM deployments, print services, and endpoint management.
Coordinate escalations with infrastructure and network teams.
Lead small technology projects from planning through closure.
Drive standardization to reduce downtime and improve first-time-fix rates.
Create and maintain site runbooks and technical procedures.

Skills

Microsoft Windows

Microsoft 365

Active Directory

SCCM

Endpoint management

RF equipment

LAN/WAN networking

Documentation & process improvement

Customer service

Project coordination

Communication skills

Independent work

Education

Associate degree in Information Technology or Computer Science (3+ years)

Bachelor’s degree in Information Technology or Computer Science (2–4 years)

Tools

Group Policy

SCCM

Print services

Endpoint deployments

Job description

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Provide advanced site technology support and lead small, well-scoped projects that improve stability, reliability, and efficiency within a manufacturing or distribution environment. This role is responsible for resolving complex technical incidents, performing root cause analysis, implementing corrective and preventive actions, and driving standardization through documentation and process improvement. The position also collaborates closely with site operations, corporate IT teams, and external vendors to ensure business continuity and operational excellence. Through proactive problem solving, knowledge sharing, and collaboration with site and corporate teams, the role helps ensure technology systems remain stable, secure, and aligned with business objectives.

Core Functions

Technical Support & Incident Resolution

Provide Tier II support for complex incidents and service requests involving PCs, Microsoft 365, RF devices, printers, labeling systems, handheld devices, and related peripherals.
Investigate and resolve issues involving operating systems, applications, networks, and hardware interactions.
Conduct root cause analysis and implement corrective and preventive actions to reduce recurring incidents and improve system reliability.
Ensure complete and accurate ticket documentation, change records, and knowledge transfer.

Infrastructure & Platform Administration

Administer core technology services including Active Directory user and group management, basic Group Policy administration, SCCM collections and deployments, print services, and endpoint management.
Perform routine network troubleshooting and coordinate escalations and handoffs with infrastructure and network teams.
Support Windows device imaging, profile migrations, and endpoint deployments.
Assist with backup verification, disaster recovery testing, system restores, and infrastructure health checks.

Operational Technology & Plant Systems Support

Support manufacturing and operational technology systems under established guidance and procedures.
Maintain documentation of system interfaces, dependencies, recovery procedures, and common failure modes.
Assist with troubleshooting and support activities related to plant floor systems and integrated manufacturing technologies.
Create and maintain high-quality documentation, technical procedures, job aids, and site runbooks.
Lead small‑scale technology projects from planning through implementation and closure.
Manage project communications, stakeholder updates, timelines, and risk identification.
Drive initiatives that improve system standardization, reduce downtime, increase first‑time‑fix rates, and decrease support ticket volume.
Support technology refresh efforts, infrastructure improvements, and operational efficiency initiatives.
Collaborate with site leadership, production supervisors, corporate IT teams, vendors, and business stakeholders.
Support the adoption of technology standards through training, communication, and process improvements.
Execute approved changes during maintenance windows with documented rollback plans.
Meet or exceed service level expectations while maintaining operational stability and compliance.

This role requires a hands on technical leader with a strong business mindset, capable of owning outcomes, managing initiatives, influencing decisions, and driving change across multiple sites.

General Qualifications & Experience

Education & Experience

Associate degree in Information Technology, Computer Science, or a related field with a minimum of three (3) years of relevant experience, or
Bachelor's degree in Information Technology, Computer Science, or a related field with two (2) to four (4) years of relevant experience.
Experience supporting manufacturing, industrial, or distribution environments preferred.

Technical Knowledge

Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 technologies.
Experience supporting Active Directory, SCCM, endpoint management, print services, and device deployments.
Familiarity with RF equipment, handheld devices, label printers, and shop floor computing equipment.
Basic understanding of LAN/WAN networking, wireless connectivity, and troubleshooting methodologies.
Exposure to virtualization, backup, disaster recovery, and manufacturing systems environments preferred.
Demonstrated analytical and troubleshooting skills.
Strong customer service and communication abilities.
Ability to manage priorities and work independently with limited supervision.
Effective project coordination and organizational skills.
Ability to communicate technical concepts to both technical and non-technical audiences.
Commitment to documentation quality, process improvement, and operational excellence.
Ability to meet all applicable site, safety, security, and regulatory requirements.
Must be a U.S. Citizen or Green Card Holder.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.
We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?