Manufacturing IT Analyst — Reliability & Projects Lead

The Timken Company; Mascot (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

The Timken Company is seeking an IT-focused Site Technology Support professional to provide advanced Tier II technical assistance for PCs, mobile devices, printers, and related peripherals at our Mascot, TN site.

You will partner with site operations, corporate IT, and external vendors to resolve complex incidents, perform root cause analysis, and drive standardization through documentation and process improvements.

Qualifications

• Associate or Bachelor degree in IT/CS with 2–4 years relevant experience (as stated).
• Experience supporting manufacturing, industrial, or distribution environments preferred.
• Strong working knowledge of Windows OS and Microsoft 365 technologies.

Responsibilities

• Provide Tier II technical support for incidents and requests involving PCs, printers, labeling systems, handheld devices, and peripherals.
• Perform root cause analysis and implement corrective actions to reduce recurring incidents.
• Document changes, maintain knowledge transfer, and ensure proper ticketing.
• Administer Active Directory, SCCM, and basic Group Policy; support endpoint management and print services.

Skills

Windows OS

Microsoft 365

Active Directory

SCCM

Endpoint management

RF devices

Education

Associate/Bachelor in IT/CS

Tools

Group Policy

SCCM

Print services

Endpoint deployment

LAN/WAN basics

Job description

The Timken Company is seeking an IT-focused Site Technology Support professional to provide advanced Tier II technical assistance for PCs, mobile devices, printers, and related peripherals at our Mascot, TN site.

You will partner with site operations, corporate IT, and external vendors to resolve complex incidents, perform root cause analysis, and drive standardization through documentation and process improvements.