Manufacturing Customer Support Specialist

Reflector Entertainment Ltd.; Hartsville (TN); Presencial; USD 37.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits (Medical, Dental, Vis

401k with company match

Paid time off

Paid holidays

Life insurance

Disability coverage

Descripción de la vacante

Mueller Refrigeration in Hartsville, TN is seeking a detail-oriented Customer Service Representative to join our in-house team. You will respond to inquiries by phone, email, or portal, process purchase orders, verify configurations and pricing, and coordinate with production planning, shipping, and sales to ensure timely shipments.

The ideal candidate has 1–3 years of customer service or sales support in manufacturing, and proficiency with MS Access, Word and Excel.

Formación

• High school diploma or equivalent; associate or bachelor's degree in business or technical field is a plus
• 1-3 years' experience in customer service or sales support in a manufacturing/industrial environment
• Proficiency in MS Access, Word and Excel

Responsabilidades

• Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
• Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
• Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
• Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
• Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments

Conocimientos

Customer service

Communication

Problem solving

Educación

High school diploma

Associate or Bachelor's in business/technical

Herramientas

MS Access

MS Word

MS Excel

Descripción del empleo

Mueller Refrigeration in Hartsville, TN is seeking a detail-oriented Customer Service Representative to join our in-house team. You will respond to inquiries by phone, email, or portal, process purchase orders, verify configurations and pricing, and coordinate with production planning, shipping, and sales to ensure timely shipments.

The ideal candidate has 1–3 years of customer service or sales support in manufacturing, and proficiency with MS Access, Word and Excel.