Order Entry & Customer Service Coordinator

Thermal Dynamics, Inc.; Porterville (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Professional development

Job summary

Thermal Dynamics in Porterville, CA is seeking an Order Entry & Customer Service Coordinator to keep orders moving from sale to shipment. You will turn approved quotes into sales orders, issue POs to vendors, prepare shipping paperwork, and support front-office operations.

Accuracy matters, and you'll handle multiple orders with strong communication. The role emphasizes attention to detail, learning new software, and collaborating with sales and customers.

Qualifications

• 2+ years of experience in order entry, purchasing, customer service, or office administration.
• High attention to detail and comfort double-checking your own work.
• Strong computer skills and the ability to learn new software quickly.
• Clear, professional communication by phone and email.
• Able to manage several open orders at once and follow through without reminders.

Responsibilities

• Enter sales orders and update sales orders as needed.
• Issue purchase orders to vendors and follow up on confirmations, lead times, and backorders.
• Prepare packing slips and shipping documents, and coordinate outbound and inbound freight.
• Work daily from CRM work queues: new and open sales orders, approved quotes without orders, and aging POs.
• Keep customers informed about order status, delivery dates, and changes.
• Support outside and inside sales with order details, documentation, and follow-up.
• Help with service intake and customer records.
• Cover front-office phones and walk-in customers, and assist with general office administration.

Skills

Order entry

Purchasing

Customer service

Office administration

Tools

CRM

Job description

Order Entry & Customer Service Coordinator

Porterville, United States | Posted on 10/02/2026

Thermal Dynamics is a Veteran-Owned industrial process equipment company serving plants and facilities across California's Central Valley and the Western U.S. As both a licensed contractor and an authorized manufacturer's representative, we sell, install, repair, and maintain the mechanical systems that keep production running, including steam and condensate equipment, valves and controls, pumps and rotating equipment, heat exchangers, steam turbines, and process automation. The combination of distribution, in-house machining and fabrication, and certified field services lets us solve problems pure distributors can't take on and general contractors aren't equipped for. We work with food and beverage processors, wineries, power generation facilities, and manufacturers across the Western U.S. to keep their systems running and their projects on schedule.

Job Description

About the role

Thermal Dynamics is hiring an Order Entry & Customer Service Coordinator to keep orders moving accurately from sale to shipment. You'll turn approved quotes into sales orders, issue purchase orders to vendors, prepare shipping paperwork, and keep customers and our sales team updated. You'll also be a key part of our front office, supporting phones, walk-ins, and day-to-day administration. Accuracy matters more than speed in this role, and you'll have good systems to work with.

What you'll do

• Enter sales orders and update sales orders as needed
  
• Issue purchase orders to vendors and follow up on confirmations, lead times, and backorders
  
• Prepare packing slips and shipping documents, and coordinate outbound and inbound freight
  
• Work daily from CRM work queues: new and open sales orders, approved quotes without orders, and aging POs
  
• Keep customers informed about order status, delivery dates, and changes
  
• Support outside and inside sales with order details, documentation, and follow-up
  
• Help with service intake and customer records
  
• Cover front-office phones and walk-in customers, and assist with general office administration
  

Requirements

Required

• 2+ years of experience in order entry, purchasing, customer service, or office administration
  
• High attention to detail and comfort double-checking your own work
  
• Strong computer skills and the ability to learn new software quickly
  
• Clear, professional communication by phone and email
  
• Able to manage several open orders at once and follow through without reminders
  

Preferred

• Background in industrial distribution, manufacturing, or a parts or equipment business
  
• Familiarity with shipping and freight (UPS, LTL)
  

Compensation and benefits

• $22.00–$27.00 per hour, based on experience
  
• Comprehensive health, dental, and vision insurance.
  
• Paid time off, including vacation days and holidays.
  
• Professional development opportunities and support for continuing education.