Manufacturing Customer Service Specialist (ERP/Epicor)

American Flexible Products

Chaska (MN)

Sur place

USD 34 000 - 46 000

Plein temps

14 jours+

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Résumé du poste

American Flexible Products (AFP) is a state-of-the-art manufacturing company in Chaska, MN, providing ITAR-compliant customer service. This role supports internal and external customers with product knowledge, order processing, and ERP data entry in a manufacturing setting.

The Customer Service Representative will review orders, coordinate with teams, and ensure accurate, timely communication. This onsite position requires English fluency and flexibility for overtime as needed.

Qualifications

Strong analytical and problem solving skills.
2 years of customer service experience in a manufacturing environment preferred.
Ability to navigate Epicor systems.
Ability to read and comprehend blueprints/drawings preferred.
Must be fluent in English – written and oral.

Responsabilités

Process customer orders/changes/returns according to established policies and procedures.
Carefully review customer purchase order for accuracy.
Accurately enter customer purchase order into Epicor ERP system.
Process order acknowledgements to customers as required, including 3rd party portals
Provides timely and accurate information to customers as requested.
Collaborates with customer and internal resources as needed to change/expedite customer orders.
Organization of customer orders, job tickets, shared customer service email and paper filing system.
Provides backup support to other customer service team members as assigned.
Performs other similar or related duties as they become necessary or as delegated