Manufacturing Customer Service Specialist (ERP/Epicor)

American Flexible Products; Chaska (MN); On-site; USD 34,000 - 46,000; Full time

Job summary

American Flexible Products (AFP) is a state-of-the-art manufacturing company in Chaska, MN, providing ITAR-compliant customer service. This role supports internal and external customers with product knowledge, order processing, and ERP data entry in a manufacturing setting.

The Customer Service Representative will review orders, coordinate with teams, and ensure accurate, timely communication. This onsite position requires English fluency and flexibility for overtime as needed.

Qualifications

• Strong analytical and problem solving skills.
• 2 years of customer service experience in a manufacturing environment preferred.
• Ability to navigate Epicor systems.
• Ability to read and comprehend blueprints/drawings preferred.
• Must be fluent in English – written and oral.

Responsibilities

• Process customer orders/changes/returns according to established policies and procedures.
• Carefully review customer purchase order for accuracy.
• Accurately enter customer purchase order into Epicor ERP system.
• Process order acknowledgements to customers as required, including 3rd party portals
• Provides timely and accurate information to customers as requested.
• Collaborates with customer and internal resources as needed to change/expedite customer orders.
• Organization of customer orders, job tickets, shared customer service email and paper filing system.
• Provides backup support to other customer service team members as assigned.
• Performs other similar or related duties as they become necessary or as delegated

Skills

Analytical thinking

Problem solving

Epicor navigation

Blueprint reading

Communication skills

English fluency

Education

High School Diploma/GED

Tools

Epicor ERP

Job description

American Flexible Products (AFP) is a state-of-the-art manufacturing company in Chaska, MN, providing ITAR-compliant customer service. This role supports internal and external customers with product knowledge, order processing, and ERP data entry in a manufacturing setting.

The Customer Service Representative will review orders, coordinate with teams, and ensure accurate, timely communication. This onsite position requires English fluency and flexibility for overtime as needed.