Manufacturing Customer Service Specialist

Hiniker Company; Mankato (MN); Hybrid; USD 36,000 - 43,000; Full time

Job summary

Hiniker Company in Mankato, MN is seeking a Customer Service Representative to support order processing, dealer coordination, and shipments. This in-office role requires a proactive, customer-first mindset and the ability to handle multiple calls daily while collaborating with sales and planning teams.

The ideal candidate has strong communication skills, proficiency with Microsoft Office and ERP systems, and experience in manufacturing or agriculture-related sectors.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3+ years of sales or customer service preferred.

Responsibilities

• Handle orders and follow up with customers.
• Coordinate with dealers and sales teams.
• Quote products and provide freight quotes.
• Update ERP with customer data.
• Schedule shipments and manage shipping requirements.
• Resolve product issues using manuals and parts.

Skills

Customer service

Microsoft Office

ERP software

Problem solving

Time management

Team collaboration

Agriculture knowledge

Dealers coordination

Fast-paced environment

Education

High School Diploma

Associate degree in business

Tools

ERP software

Microsoft Office

Job description

Hiniker Company in Mankato, MN is seeking a Customer Service Representative to support order processing, dealer coordination, and shipments. This in-office role requires a proactive, customer-first mindset and the ability to handle multiple calls daily while collaborating with sales and planning teams.

The ideal candidate has strong communication skills, proficiency with Microsoft Office and ERP systems, and experience in manufacturing or agriculture-related sectors.