Customer Service Representative

Hiniker Company; Mankato (MN); On-site; USD 36,000 - 43,000; Full time

Job summary

Hiniker Company in Mankato, MN is seeking a Customer Service Representative to support order processing, dealer coordination, and shipments. This in-office role requires a proactive, customer-first mindset and the ability to handle multiple calls daily while collaborating with sales and planning teams.

The ideal candidate has strong communication skills, proficiency with Microsoft Office and ERP systems, and experience in manufacturing or agriculture-related sectors.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3+ years of sales or customer service preferred.

Responsibilities

• Handle orders and follow up with customers.
• Coordinate with dealers and sales teams.
• Quote products and provide freight quotes.
• Update ERP with customer data.
• Schedule shipments and manage shipping requirements.
• Resolve product issues using manuals and parts.

Skills

Customer service

Microsoft Office

ERP software

Problem solving

Time management

Team collaboration

Agriculture knowledge

Dealers coordination

Fast-paced environment

Education

High School Diploma

Associate degree in business

Tools

ERP software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Hiniker MN, Mankato, MN, US

10 days ago Requisition ID: 1230

Salary Range: $26.00 To $31.00 Hourly

Kinperium-Hiniker LLC (Hiniker) is a Minnesota based manufacturer. With roots in the agricultural equipment industry going back to 1970 and continuing today, we know how to build tough, productive, reliable equipment. Hiniker is known for sturdy cultivators, efficient shredders, and niche equipment such as the cover crop seeder and NH3 monitors.

In 1995, Hiniker branched into designing and manufacturing snow removal equipment, which is a trusted tool for many. Hiniker snow and ice equipment is built to enable the operator to work as efficiently as possible. We do this with innovative and purpose-built designs like the Hiniker C-Plow and the Hiniker Scoop Plow. We also manufacture a line of spreaders and skid steer plows. In 2024, we expanded our offerings with the acquisition of Daniels Plows, further strengthening our commitment to high-quality snow removal solutions.

We are currently seeking a Customer Service Representatlve with strong experience in manufacturing environments.

This position is an in-office role and located in Mankato, MN.

The Customer Service Representative position will play a fundamental role in achieving our customer acquisition and revenue growth objectives. Must be comfortable handling dozens of calls per day, working with our network of dealers, following up on orders, and assisting the sales team. Will liaison between planning, sales and customer for scheduling shipments, understanding shipping requirements and providing freight quotes to customers. Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.

Customer Service Representative

Skills/Abilities:

• Strong customer orientation with prompt, professional verbal and written etiquette with a pleasant and friendly attitude.
• Ensure high levels of customer satisfaction by providing excellent service.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Work cooperatively alongside colleagues while maintaining competency as an independent worker.
• Display efficient prioritization, quick decision-making, and impeccable time management expertise
• Easily adapts to changing business needs, conditions, and work responsibilities.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Interest or skills relating to agriculture or the work truck industry.
• Proficient the Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn business management software.

Key Responsibilities

• Understanding of product offering, applications and sales programs.
• Inputting and following up on customer orders.
• Keeps track of customer correspondence.
• Update customer data within ERP system as needed.
• Quoting products for sales team or dealers.
• Route qualified opportunities to the appropriate sales team member for further development and closure.
• Schedule shipments of orders and provide freight quotes using a variety of carriers while understanding shipping requirements and providing dimensions/weights as requested.
• Ability to troubleshoot issues with products by utilizing parts, service, and operator’s manuals.
• Work with other departments to find solutions to customer inquiries.
• Escalating queries and concerns, when necessary.

Education and Experience

• High School Diploma, GED or equivalent work experience.
• Associate’s degree in business-preferred
• 3+ years of sales or customer service strongly preferred

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.