Manufacturing Customer Service Representative

Technipaq, Inc.; Crystal Lake (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Sick Leave

Paid Vacation

401(k) with company match

Paid holidays

Job summary

Technipaq, Inc. in Crystal Lake, IL is seeking a Customer Service/Account Mgt. Rep.

for the shift 9 am–5:30 pm, Mon–Fri. The role focuses on handling orders, supporting sales, and coordinating with manufacturing to ensure on-time delivery. The ideal candidate will have at least 5 years of account management experience in manufacturing, excellent communication skills, strong organizational abilities, and a proven record of building lasting customer relationships by phone and email.

Qualifications

• Min. of 5 years customer account management experience in manufacturing.
• Solid understanding of how to read order specifications.
• Ability to build and maintain customer relationships and set expectations.
• Strong verbal communication skills for phone and email.
• Excellent attendance and reliability are critical.
• Ability to work independently and in a team environment.

Responsibilities

• Assist customers with new and existing order processes.
• Provide support to sales staff as it relates to orders.
• Liaise with all departments to ensure timely delivery of product as promised.
• Maintain customers' electronic files and provide phone support.
• Perform filing and other general office activities as required.

Skills

Customer account management

Relationship building

Verbal communication

Attendance

Teamwork

Organizational skills

Project coordination

Tools

MS Office

Job description

We are seeking a Customer Service/Account Mgt. Rep. for the following shift in our Crystal Lake, IL facility:

Shift available: 9 am to 5:30 pm M-F

Requirements

• Min. of 5 years customer account management experience in manufacturing and have a solid understanding of how to read order specifications is required.
• Ability to build and maintain relationships with customers and set expectations on manufacturing of their product.
• Strong verbal communication skills and ability to build strong customer relationships by phone and email
• Excellent attendance and reliability is critical in this role
• Demonstrated ability to work both independently and in a teamwork environment (positive attitude!)
• Strong MS Office, project management and organizational skills

The Customer Service Representative is responsible for assisting customers with the new and existing order processes, providing support to the sales staff as it relates to orders, providing customer service during the order process, liaising with all other departments to ensure timely delivery of product as promised, maintaining customers' electronic files, providing phone support, filing, and other general office activity as required in order to maintain customer satisfaction. This position works under the general supervision of the Customer Service Manager.

**NO PHONE CALLS PLEASE!! We will contact applicants for an interview if interested.

Technipaq is family owned and operated serving the medical device and pharmaceutical packaging industry since 1984. We started as a small one machine company and now operate over 100,000 square feet of manufacturing space with 3 manufacturing and warehouse facilities and 180+ employees. Our manufacturing facilities perform the laminating, slitting, sheeting, die cutting, fabricating, and flexographic printing of pouches, lids and roll stock produced in a variety of sizes from foil, film, Tyvek and paper laminates. We offer employees a full benefits package including medical, dental, vision, paid Sick and Vacation time, 401(k) with a company match, and paid holidays.