Manufacturing Customer Service Leader - Hybrid, High Impact

Sales Talent Inc.; Richmond (IN); Hybrid; USD 110,000 - 132,000; Full time

Benefits offered by this job

Hybrid schedule after onboarding

Job summary

Sales Talent Inc. in Richmond, IN, is seeking a Customer Service Manager to lead 11-strong team, partnering with the VP of Sales to transform service into a proactive, customer-focused function.

This is a high-visibility leadership role with onboarding onsite for 4–6 months, then a hybrid schedule (about two days remote). Base salary ranges $110,000–$120,000 with a 15–20% annual bonus.

Qualifications

• Leadership experience managing customer service teams within a manufacturing environment.
• Proven success leading change, improving processes, and developing high-performing teams.
• Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
• Comfortable working in a collaborative, cross-functional environment.

Responsibilities

• Lead, coach, and develop a team of 11 customer service professionals.
• Drive process improvements and elevate the overall customer experience.
• Partner cross-functionally with Sales, Operations, and executive leadership.
• Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
• Manage customer escalations and serve as a resource for complex situations.
• Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.

Skills

Leadership

Coaching

People management

Process improvement

Customer experience

Cross-functional collaboration

Change management

Executive stakeholder management

Manufacturing environment experience

Job description

Sales Talent Inc. in Richmond, IN, is seeking a Customer Service Manager to lead 11-strong team, partnering with the VP of Sales to transform service into a proactive, customer-focused function.

This is a high-visibility leadership role with onboarding onsite for 4–6 months, then a hybrid schedule (about two days remote). Base salary ranges $110,000–$120,000 with a 15–20% annual bonus.