Customer Service Manager | Manufacturing

Sales Talent Inc.; Richmond (IN); On-site; USD 110,000 - 132,000; Full time

Benefits offered by this job

Hybrid schedule after onboarding

Job summary

Sales Talent Inc. in Richmond, IN, is seeking a Customer Service Manager to lead 11-strong team, partnering with the VP of Sales to transform service into a proactive, customer-focused function.

This is a high-visibility leadership role with onboarding onsite for 4–6 months, then a hybrid schedule (about two days remote). Base salary ranges $110,000–$120,000 with a 15–20% annual bonus.

Qualifications

• Leadership experience managing customer service teams within a manufacturing environment.
• Proven success leading change, improving processes, and developing high-performing teams.
• Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
• Comfortable working in a collaborative, cross-functional environment.

Responsibilities

• Lead, coach, and develop a team of 11 customer service professionals.
• Drive process improvements and elevate the overall customer experience.
• Partner cross-functionally with Sales, Operations, and executive leadership.
• Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
• Manage customer escalations and serve as a resource for complex situations.
• Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.

Skills

Leadership

Coaching

People management

Process improvement

Customer experience

Cross-functional collaboration

Change management

Executive stakeholder management

Manufacturing environment experience

Job description

Location: Richmond, IN (Hybrid after onboarding)

We're partnering with a well-established manufacturing company to identify a Customer Service Manager who is passionate about leading people, improving processes, and creating an exceptional customer experience.

This is a highly visible leadership role overseeing a team of 11 customer service professionals. You'll work closely with senior leadership, including the VP of Sales, to help transform the customer service organization into a more proactive, customer-focused team.

What You’ll Do

• Lead, coach, and develop a team of 11 customer service professionals.
• Drive process improvements and elevate the overall customer experience.
• Partner cross-functionally with Sales, Operations, and executive leadership.
• Evaluate team structure, identify development opportunities, and ensure employees are positioned for success.
• Manage customer escalations and serve as a resource for complex situations.
• Foster a culture centered around accountability, responsiveness, continuous improvement, and collaboration.

Why This Opportunity?

• High-impact leadership position with strong executive visibility.
• Direct partnership with the VP of Sales and senior leadership.
• Opportunity to make a lasting impact on the customer experience and overall business.
• Clear path for future career growth.

Compensation & Benefits

• Base Salary: $110,000-$120,000
• Annual Bonus: 15-20%
• Hybrid schedule after onboarding (approximately two days per week remote).

Location: Richmond, IN

Onboarding: The first 4-6 months will be spent onsite to learn the business, build relationships, and immerse yourself in the company's operations before transitioning to a hybrid schedule.

Qualifications

• Previous leadership experience managing customer service teams within a manufacturing environment.
• Proven success leading change, improving processes, and developing high-performing teams.
• Strong coaching and people leadership skills with the ability to hold teams accountable while supporting employee growth.
• Comfortable working in a collaborative, cross-functional environment.