Manufacturing Customer Service Account Specialist – Onsite

Ultimate Staffing Services; Hopkinton (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

Ultimate Staffing Services in Hopkinton, MA seeks a Customer Service Account Representative for the manufacturing sector. This on-site, temp-to-hire role pays USD 25.00–32.00 per hour with a schedule 8:00 AM - 4:45 PM, Monday-Friday.

You will liaise with customers on inquiries, quotations, and orders to ensure on-time delivery, review contracts, and coordinate with planners and sales. Strong ERP/CRM experience and pass required background checks are essential.

Qualifications

• 3+ years of customer service in a manufacturing environment.
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills.
• Experienced with a computerized ERP system OR CRM system.
• Must be able to pass a criminal background check & drug test

Responsibilities

• Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to ensure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery.
• Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.

Skills

Customer service

Communication

ERP system

CRM system

Quotations & pricing

Job description

Ultimate Staffing Services in Hopkinton, MA seeks a Customer Service Account Representative for the manufacturing sector. This on-site, temp-to-hire role pays USD 25.00–32.00 per hour with a schedule 8:00 AM - 4:45 PM, Monday-Friday.

You will liaise with customers on inquiries, quotations, and orders to ensure on-time delivery, review contracts, and coordinate with planners and sales. Strong ERP/CRM experience and pass required background checks are essential.