Manufacturing App Support Technician - Onsite, PTO & 401k

Applied Optoelectronics, Inc.; Sugar Land (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Relocation assistance

Job summary

Applied Optoelectronics, Inc. (AOI) in Sugar Land, TX, is seeking a Manufacturing Application Support Technician to deliver ongoing technical support for manufacturing software and systems using established SOPs.

This role involves troubleshooting, data collection, and escalation to the Engineering Team when needed. The ideal candidate is detail-oriented, dependable, and capable of following technical instructions in a fast-paced manufacturing setting.

Qualifications

• Bachelor1s degree in Computer Science, Information Technology, Engineering, Automation, Information Systems, or a related field.
• Basic proficiency with Windows operating systems and Microsoft Office applications (Word, Excel, Outlook, Teams).
• Basic understanding of software applications, system interfaces, and common computer troubleshooting methods.
• Ability to follow established SOPs, troubleshooting guides, and work instructions to identify and resolve common technical issues.
• Ability to perform approved system checks, diagnostic procedures, and recovery actions while documenting results.
• Ability to collect and document technical information including error messages, logs, and IDs.
• Familiarity with ticketing or issue-tracking systems to document requests, steps, and resolutions.
• Strong troubleshooting, analytical, and problem-solving skills with high attention to detail.
• Clear written and verbal communication, with ability to collaborate across Production, Engineering, IT, and Application Support teams.
• Ability to manage multiple support requests and escalate when needed.

Responsibilities

• Provide technical support for manufacturing software and production systems by following SOPs, troubleshooting guides, and work instructions.
• Perform standard troubleshooting procedures to identify and resolve known manufacturing application and system issues.
• Collect and document troubleshooting information, including error messages, screenshots, timestamps, Equipment IDs, Lot IDs, system status, and other info required by procedures.
• Perform approved system checks and recovery actions per documented procedures, including checking application status, restarting approved applications or services, and verifying recovery.
• Run predefined SQL queries, scripts, or diagnostic tools as specified to assist with issue investigation (not responsible for developing queries).
• Provide feedback on troubleshooting guides and SOPs when instructions are unclear or don9t match system behavior.

Skills

Bachelor1s degree or equivalent

Windows & MS Office basics

SOPs & procedures follow-through

Troubleshooting skills

Documentation skills

Clear communication

Education

Bachelor1s degree in CS/IT/Engineering/Automation/IS

Tools

SQL

Troubleshooting tools

Job description

Applied Optoelectronics, Inc. (AOI) in Sugar Land, TX, is seeking a Manufacturing Application Support Technician to deliver ongoing technical support for manufacturing software and systems using established SOPs.

This role involves troubleshooting, data collection, and escalation to the Engineering Team when needed. The ideal candidate is detail-oriented, dependable, and capable of following technical instructions in a fast-paced manufacturing setting.