Manufacturing Systems Support Technician
Applied Optoelectronics, Inc.
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Benefits offered by this job
Job summary
Applied Optoelectronics, Inc. (AOI) is seeking a Manufacturing Application Support Technician to provide ongoing technical support for manufacturing software and production systems, following SOPs, troubleshooting guides, and work instructions.
The ideal candidate will be detail-oriented, dependable, and able to document issues clearly while communicating across Production, Engineering, IT, and Application Support teams.
Qualifications
- Bachelor’s degree in a related field or equivalent experience.
- Basic proficiency with Windows operating systems and MS Office applications.
- Ability to follow SOPs, troubleshooting guides, and work instructions.
- Ability to document troubleshooting steps clearly and accurately.
- Familiarity with ticketing/issue-tracking systems.
- Strong analytical and communication skills for cross-team collaboration.
Responsibilities
- Provide technical support for manufacturing software and production systems following SOPs and guides.
- Perform standard troubleshooting procedures to resolve known issues.
- Collect and document troubleshooting information (errors, timestamps, IDs).
- Run approved checks and recover systems per procedures; verify restoration.
- Run predefined SQL queries or diagnostic tools per procedures (not to develop queries).
- Suggest improvements to SOPs and troubleshooting guides.
Skills
Education
Tools
Job description
Applied Optoelectronics, Inc. (AOI) is seeking a Manufacturing Application Support Technician to provide ongoing technical support for manufacturing software and production systems, following SOPs, troubleshooting guides, and work instructions.
The ideal candidate will be detail-oriented, dependable, and able to document issues clearly while communicating across Production, Engineering, IT, and Application Support teams.
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