Mandarin-Speaking Tech Support Engineer, Big Data SaaS

ThinkingAI; Sunnyvale (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

ThinkingAI in Sunnyvale, California is searching for a Technical Support Engineer to assist enterprise customers with their big data SaaS platform. The role involves providing comprehensive technical support, troubleshooting issues, and ensuring system stability and performance.

The ideal candidate has a Bachelor's degree in Computer Science and 3-5 years of experience with technical support, particularly in big data or SaaS environments. Strong Java proficiency and analytical problem-solving abilities are essential for this role.

Qualifications

• 3-5 years of experience supporting big data products or enterprise SaaS platforms.
• Experience writing Python or Shell scripts for troubleshooting and automation.
• Understanding of big data ecosystems like Hadoop, Hive, Kafka, Redis.

Responsibilities

• Provide technical support to enterprise customers on a big data SaaS platform.
• Troubleshoot data ingestion issues and perform data validation.
• Deploy and configure big data clusters in customer environments.

Skills

Technical support for enterprise customers

Troubleshooting skills

Proficiency in Java

Solid SQL skills

Experience in Linux environments

Analytical and problem-solving skills

Excellent communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

MySQL

Docker

Kubernetes

Job description

ThinkingAI in Sunnyvale, California is searching for a Technical Support Engineer to assist enterprise customers with their big data SaaS platform. The role involves providing comprehensive technical support, troubleshooting issues, and ensuring system stability and performance.

The ideal candidate has a Bachelor's degree in Computer Science and 3-5 years of experience with technical support, particularly in big data or SaaS environments. Strong Java proficiency and analytical problem-solving abilities are essential for this role.