AI-Driven SaaS Technical Support Engineer

Socure Inc.; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Socure Inc. is looking for a Technical Support Engineer in San Francisco, CA. The candidate will be responsible for providing outstanding technical solutions and customer service. You'll own customer issues, troubleshooting from initial contact to resolution, while leveraging AI tools to enhance support efficiency.

Ideal candidates will have a Bachelor’s degree and 3+ years of SaaS support experience. Strong SQL skills and excellent communication are essential. Availability for on-call shifts is required, and a commitment to solving customer problems is imperative.

Qualifications

• 3+ years of experience in a technical support role in a SaaS environment.
• Comfortable working Monday–Friday, with availability for weekend and holiday on-call.
• Strong SQL skills with ability to query and analyze data.

Responsibilities

• Drive customer satisfaction by understanding and addressing customer needs.
• Take end-to-end ownership of reported problems, including troubleshooting.
• Communicate status updates to customers within SLAs.

Skills

Technical support

SQL

API support

Communication

Education

Bachelor’s degree

Tools

AI tools

Monitoring tools

Job description

Socure Inc. is looking for a Technical Support Engineer in San Francisco, CA. The candidate will be responsible for providing outstanding technical solutions and customer service. You'll own customer issues, troubleshooting from initial contact to resolution, while leveraging AI tools to enhance support efficiency.

Ideal candidates will have a Bachelor’s degree and 3+ years of SaaS support experience. Strong SQL skills and excellent communication are essential. Availability for on-call shifts is required, and a commitment to solving customer problems is imperative.