AI & Data Systems Support Engineer

Apple Inc.; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Apple Inc. in Austin, Texas, is looking for a Support Engineer who excels in delivering technical solutions efficiently across a broad engineering framework. This role involves troubleshooting issues, supporting data science workflows, and maintaining system reliability.

The ideal candidate will have over 8 years of experience in software engineering, possess strong debugging and communication skills, and be comfortable working in a dynamic environment. A B.S. in Computer Science or a related field is required.

Qualifications

• 8+ years of software engineering experience, triaging and resolving full stack issues.
• Experience supporting data science or analytics workflows.
• Strong debugging skills across backend services and web applications.

Responsibilities

• Serve as the first line of technical response to incoming issues.
• Support Data Science team by diagnosing pipeline failures.
• Deliver targeted bug fixes across the technology stack.

Skills

Debugging and root-cause analysis

SQL and relational databases

REST APIs and microservices

Communication skills

Ability to learn new skills

Education

B.S. degree in Computer Science or related field

Tools

Snowflake

PostgreSQL

Python

Node.js

Docker

Job description

Apple Inc. in Austin, Texas, is looking for a Support Engineer who excels in delivering technical solutions efficiently across a broad engineering framework. This role involves troubleshooting issues, supporting data science workflows, and maintaining system reliability.

The ideal candidate will have over 8 years of experience in software engineering, possess strong debugging and communication skills, and be comfortable working in a dynamic environment. A B.S. in Computer Science or a related field is required.