Flexible SDR for Global Education Growth

Crimson Education; Portland (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible working environment

$1,000 training budget per year

Global presence in 30 markets

Psychologist on staff

Job summary

Crimson Education in Portland, OR is seeking a results-driven Customer Success/Leads Qualification Specialist to be the first point of contact for incoming inquiries. You will qualify leads, provide resources, and guide potential students through Crimson programs to a smooth onboarding.

You’ll work with a high-performing team, maintain CRM data (Salesforce), and schedule meetings with Academic Advisors. Strong English, communication, and organisation are essential.

Qualifications

• Proficient in English - Spoken/Written.
• Experience in Customer Service, Customer Success.
• Experience in US college admissions preferred but not required.
• Excellent communication skills.
• Excellent organisation skills.
• Professionalism, time and stress management, confidence, patience and empathy.
• Experience in Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms.

Responsibilities

• Make calls and respond to inquiries from leads to qualify them for Crimson's sales processes and ensure data is accurately entered in Salesforce.
• Update lead records and track movements to the next stage of the sales pipeline in Salesforce.
• Schedule meetings for leads to meet with Crimson’s Academic Advisors.
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson.
• Continuously improve sales techniques, processes and industry knowledge.

Skills

English proficiency

Customer service

Customer success

Communication

Organisation

Time management

Empathy

Learning mindset

Tools

Salesforce

Job description

Crimson Education in Portland, OR is seeking a results-driven Customer Success/Leads Qualification Specialist to be the first point of contact for incoming inquiries. You will qualify leads, provide resources, and guide potential students through Crimson programs to a smooth onboarding.

You’ll work with a high-performing team, maintain CRM data (Salesforce), and schedule meetings with Academic Advisors. Strong English, communication, and organisation are essential.