Mandarin-Speaking Customer Experience Specialist (Remote)

E2E Alignment Healthcare USA, LLC; California; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Alignment Health is seeking a Customer Experience Specialist for a remote role serving members across the contiguous US. You will build caring connections, own each interaction end-to-end, and resolve inquiries during the initial contact with empathy and accuracy.

Responsibilities include replying to benefits and policy questions, documenting interactions in real time, and supporting outreach programs. HIPAA compliance and strong communication are essential.

Qualifications

• 2+ years of customer service, contact center, or member support experience.
• Mandarin bilingual (Speak, Read, Write) required.
• High school diploma or GED; college degree may be considered in lieu of experience.
• Proficient with Outlook, Word, Excel and CRM systems.
• On-camera presence for training and meetings.
• HIPAA compliance and strict confidentiality required.
• Typing speed at least 35 WPM.

Responsibilities

• Build caring connections with every member and resolve inquiries end-to-end on first contact.
• Respond to benefits, eligibility, services, and policy questions clearly and accurately.
• Document all interactions in real time to ensure continuity of care.
• Assist with provider network and claims inquiries and escalation as needed.
• Support outbound outreach and participate in coaching to improve KPIs.

Skills

Mandarin bilingual

Empathy

Communication skills

Typing 35 WPM

HIPAA compliance

Customer service

On-camera presence

Multitasking

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM software

Job description

Alignment Health is seeking a Customer Experience Specialist for a remote role serving members across the contiguous US. You will build caring connections, own each interaction end-to-end, and resolve inquiries during the initial contact with empathy and accuracy.

Responsibilities include replying to benefits and policy questions, documenting interactions in real time, and supporting outreach programs. HIPAA compliance and strong communication are essential.