Mandarin HR Help Desk Specialist

CB Talents SP; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

CB Talents SP in South Carolina is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing timely assistance. Working hours 8:00 AM – 5:00 PM.

The role requires strong communication and the ability to manage multiple requests in a structured environment, with responsibilities spanning inquiries via chat, email, or phone, HR policies, payroll, benefits, and documentation.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem‑solving skills.
• Detail-oriented and able to work in a fast‑paced environment.
• Basic understanding of HR processes is a plus.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or cascade complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Communication

Problem-solving

Detail-oriented

Job description

CB Talents SP in South Carolina is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing timely assistance. Working hours 8:00 AM – 5:00 PM.

The role requires strong communication and the ability to manage multiple requests in a structured environment, with responsibilities spanning inquiries via chat, email, or phone, HR policies, payroll, benefits, and documentation.