Managing Partner - Funeral Home Manager

Carriage Services; Zanesville (OH); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Competitive salary with performance‑dr

401(k) with company match

Medical, dental, and vision insurance

Health Savings Account (HSA)

Life insurance

Employee Assistance Program

Professional development and liderança

Paid time off and holidays

Job summary

Carriage Services in Zanesville, Ohio is seeking a Managing Partner to lead the funeral home operations, build a high-performing team, and deliver personalized, dignified services to families.

The role emphasizes strategic leadership, regulatory compliance, financial performance, and community engagement, with a competitive salary and bonuses.

You will oversee staffing, client experience, and partnerships to uphold our standards of professionalism and compassionate care.

Qualifications

• Licensed Funeral Director and Embalmer per state requirements.
• Minimum five years of progressive funeral service experience, with leadership.
• Associate degree or higher in Mortuary Science or equivalent.
• Ability to lead teams, coach staff, and cultivate a positive culture.
• Strong knowledge of funeral service laws and ethics.
• Excellent communication and organizational skills.
• Proficiency with funeral home management software and MS Office.

Responsibilities

• Lead Funeral Directors, Embalmers, Funeral Assistants, and support staff.
• Develop a culture of teamwork, accountability, and service excellence.
• Recruit, coach, evaluate, and retain top talent.
• Oversee all funeral home operations and partner programs.
• Ensure compliance with federal, state, and local laws.
• Manage budgeting, expenses, and revenue growth.

Skills

Leadership

Team development

Communication

Regulatory knowledge

Strategic planning

Education

Mortuary Science degree

Tools

Funeral home software

Microsoft Office

Job description

Career Opportunities with Carriage Services

A great place to work.

Current job opportunities are posted here as they become available.

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

The Managing Partner is responsible for the overall leadership, management, and success of the funeral home. You will lead a high-performing team, oversee all aspects of funeral home operations, and ensure every family receives personalized, seamless, and memorable services. This role oversees daily operations, financial performance, staff development, regulatory compliance, and the delivery of exceptional service to every family entrusted to our care.

The ideal candidate is a servant leader who inspires others, fosters new relationships within the community, builds a positive culture, and ensures every detail reflects the highest standards of professionalism and compassion.

Compensation

$75,000 + annually, plus performance incentives and bonus opportunities

Job Type

Full-Time

Location

Zanesville, Ohio

Department

Funeral Home

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop Funeral Directors, Embalmers, Funeral Assistants, and support staff.

Foster a culture of teamwork, accountability, continuous improvement, and exceptional service.

Recruit, coach, evaluate, and retain top talent.

Create staff schedules that ensure operational excellence and outstanding family care.

Family Experience

Meet with families to guide them through funeral, cremation, and memorial planning with empathy and professionalism.

Clearly explain service options, merchandise, pricing, and available personalization opportunities.

Ensure every family receives personalized attention and a consistently exceptional experience.

Resolve concerns with compassion while maintaining the highest level of customer satisfaction.

Operations

Oversee all aspects of funeral home operations.

Coordinate with cemeteries, clergy, celebrants, musicians, florists, crematories, and other service partners.

Ensure all services are executed with precision, dignity, and attention to detail.

Maintain the facility, vehicles, equipment, and preparation areas to the highest standards.

Compliance & Administration

Ensure compliance with all federal, state, and local laws governing funeral service.

Oversee the preparation and timely completion of death certificates, permits, obituaries, contracts, and all required documentation.

Maintain accurate records while protecting confidentiality and regulatory compliance.

Financial & Business Leadership

Manage the funeral home's financial performance, including budgeting, expense management, and revenue growth.

Monitor key performance indicators and identify opportunities for operational improvement.

Support business development and community outreach initiatives that strengthen relationships and grow market presence.

Qualifications

Licensed Funeral Director and Embalmer in accordance with state requirements.

Minimum of five (5) years of progressive funeral service experience, including leadership or management responsibilities.

Associate degree or higher in Mortuary Science or an equivalent accredited program.

Demonstrated ability to lead teams, coach employees, and cultivate a positive workplace culture.

Strong understanding of funeral service laws, regulations, and ethical standards.

Exceptional communication, organizational, and interpersonal skills.

Proven ability to manage multiple priorities while maintaining attention to detail.

Proficiency with funeral home management software and Microsoft Office applications.

Why Join Carriage Services?

At Carriage Services, leadership is about more than managing operations. It's about creating meaningful experiences for families and building an engaged, purpose-driven team. We invest in our people through professional development, leadership opportunities, and a culture that values innovation, integrity, and service excellence.

Benefits

Competitive salary with performance-based bonus opportunities

401(k) with company match

Medical, dental, and vision insurance

Health Savings Account (HSA)

Life insurance

Employee Assistance Program

Professional development and leadership training

Paid time off and holidays

Carriage Services is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace where every employee is respected, valued, and empowered to succeed.