Managing Partner - Funeral Home Manager

Carriage Services Inc; Zanesville (OH); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Health Savings Account

Life insurance

Paid time off

Professional development

Leadership training

Job summary

Carriage Services in Zanesville, OH, is seeking a Managing Partner to lead the funeral home with compassion, strategic vision, and a commitment to superior family experiences. The role oversees daily operations, regulatory compliance, staff development, financial performance, and partnerships with cemeteries and clergy, ensuring services are executed with dignity and personalization.

Ideal candidates will have licensed funeral director/embalmer credentials, five+ years of leadership, and a track

Qualifications

• Licensed Funeral Director and Embalmer per state requirements.
• Five+ years of progressive funeral service experience with leadership or management responsibilities.
• Associate degree or higher in Mortuary Science or equivalent.
• Ability to lead teams, coach employees, and cultivate a positive workplace culture.
• Strong understanding of funeral service laws, regulations, and ethics.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with funeral home management software and Microsoft Office applications.

Responsibilities

• Lead, mentor, and develop Funeral Directors, Embalmers, Funeral Assistants, and support staff.
• Foster a culture of teamwork, accountability, and exceptional service.
• Recruit, coach, evaluate, and retain top talent; create staff schedules for excellence.
• Meet with families to guide them through funeral, cremation, and memorial planning.
• Explain service options, merchandise, pricing, and personalization opportunities.
• Oversee all aspects of funeral home operations and coordinate with service partners.
• Ensure services are executed with precision, dignity, and attention to detail.
• Maintain facility, vehicles, equipment, and preparation areas to high standards.
• Ensure compliance with federal, state, and local laws; manage death certificates and documentation.
• Maintain accurate records while protecting confidentiality and regulatory compliance.
• Manage financial performance, budgeting, expenses, and revenue growth; monitor KPIs.
• Support business development and community outreach to grow market presence.

Skills

Leadership

People management

Communication

Customer service

Strategic planning

Community relations

Regulatory compliance

Staff development

Operational oversight

Education

Associate degree or higher in Mortuary Science

Tools

Funeral home management software

Microsoft Office

Job description

Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

The Managing Partner is responsible for the overall leadership, management, and success of the funeral home. You will lead a high-performing team, oversee all aspects of funeral home operations, and ensure every family receives personalized, seamless, and memorable services. This role oversees daily operations, financial performance, staff development, regulatory compliance, and the delivery of exceptional service to every family entrusted to our care.

The ideal candidate is a servant leader who inspires others, fosters new relationships within the community, builds a positive culture, and ensures every detail reflects the highest standards of professionalism and compassion.

Compensation: $75,000 + annually, plus performance incentives and bonus opportunities

Job Type: Full-Time

Location: Zanesville, Ohio

Department: Funeral Home

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop Funeral Directors, Embalmers, Funeral Assistants, and support staff.
• Foster a culture of teamwork, accountability, continuous improvement, and exceptional service.
• Recruit, coach, evaluate, and retain top talent.
• Create staff schedules that ensure operational excellence and outstanding family care.

Family Experience

• Meet with families to guide them through funeral, cremation, and memorial planning with empathy and professionalism.
• Clearly explain service options, merchandise, pricing, and available personalization opportunities.
• Ensure every family receives personalized attention and a consistently exceptional experience.
• Resolve concerns with compassion while maintaining the highest level of customer satisfaction.

Operations

• Oversee all aspects of funeral home operations.
• Coordinate with cemeteries, clergy, celebrants, musicians, florists, crematories, and other service partners.
• Ensure all services are executed with precision, dignity, and attention to detail.
• Maintain the facility, vehicles, equipment, and preparation areas to the highest standards.

Compliance & Administration

• Ensure compliance with all federal, state, and local laws governing funeral service.
• Oversee the preparation and timely completion of death certificates, permits, obituaries, contracts, and all required documentation.
• Maintain accurate records while protecting confidentiality and regulatory compliance.

Financial & Business Leadership

• Manage the funeral home's financial performance, including budgeting, expense management, and revenue growth.
• Monitor key performance indicators and identify opportunities for operational improvement.
• Support business development and community outreach initiatives that strengthen relationships and grow market presence.

Qualifications

• Licensed Funeral Director and Embalmer in accordance with state requirements.
• Minimum of five (5) years of progressive funeral service experience, including leadership or management responsibilities.
• Associate degree or higher in Mortuary Science or an equivalent accredited program.
• Demonstrated ability to lead teams, coach employees, and cultivate a positive workplace culture.
• Strong understanding of funeral service laws, regulations, and ethical standards.
• Exceptional communication, organizational, and interpersonal skills.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with funeral home management software and Microsoft Office applications.

Why Join Carriage Services?

At Carriage Services, leadership is about more than managing operations—it's about creating meaningful experiences for families and building an engaged, purpose-driven team. We invest in our people through professional development, leadership opportunities, and a culture that values innovation, integrity, and service excellence.

• Competitive salary with performance-based bonus opportunities
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Employee Assistance Program
• Professional development and leadership training
• Paid time off and holidays

Carriage Services is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace where every employee is respected, valued, and empowered to succeed.