Managing Director of Operations

Odyssey Trust Company; Eagan (MN); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

401K Match

Comprehensive health coverage

Job summary

A financial services provider in Minnesota is seeking a Managing Director of Operations to lead a team of 20+. The ideal candidate will have extensive knowledge of the securities industry and excellent leadership skills. This role involves overseeing operational functions, ensuring compliance, and driving process improvements. Benefits include competitive salaries, comprehensive health coverage, and paid time off. The organization is committed to a collaborative workspace focused on innovation and efficiency.

Qualifications

• Deep knowledge of the securities industry.
• Ability to remain organized and prioritize multiple tasks.
• Excellent leadership and mentorship skills.

Responsibilities

• Oversee all operational functions within the department.
• Ensure transactional processing within regulatory turnarounds.
• Develop strategies to maintain low attrition and high retention.

Skills

Leadership

Communication

Attention to Detail

Critical Analysis

Interpersonal Skills

Education

University Degree

Job description

At Odyssey Transfer and Trust Company, we do things differently. Our core mission is to provide peace of mind to our clients by making things simple, fast, and easy.

Odyssey is a tight-knit, solution-driven team. Our shared values, as defined by our own employees, guide us in reaching our individual and collective goals:

• We Show Up for Each Other: We are in this together! We collaborate and support each other to get results. Our employees are compensated with competitive salaries and a comprehensive benefits package.
• We Build: “Outside the Box” is our playground. We’re not afraid to innovate and tackle tough problems – we’re here to disrupt the industry. Creativity and problem-solving is not reserved for the Executive team.
• We Get Stuff Done (GSD): We have a notable reputation for being exceptionally responsive. Coming up with a great idea is only part of the solution; We take great ideas and put them into action.
• We Do the Right Thing: We’re dependable, trustworthy, and proud of our professional standards.

Our Managing Director of Operations will be:

A proven people leader experienced in building high-performance teams, the Managing Director of Operations will lead a multi-disciplinary team of 20+ employees while delivering operational excellence. With a deep understanding of securities handling and processing, the Managing Director, Operations is able to organize cross-functional groups towards a cohesive and aligned strategy for the benefit of Odyssey’s clients and shareholders.

In tandem with other senior leaders at Odyssey, the Managing Director of Operations will execute and improve Odyssey’s operating model which centers around efficiency, automation and adherence to compliance. They will also partner with client-facing teams to support clients, including participation as a subject matter expert (SME), Risk Committee deliberations, and other operational committees.

Key Accountabilities

Primary Operational Responsibilities:

• Oversees all operational functions within the department and manages the Operations team.
• Ensures all transactional processing is performed within internal and regulatory turnarounds.
• Establishes effective policies, procedures, and training materials within the department.
• Builds upon existing internal knowledge centers and explore new partnerships.
• Optimizes the department’s operating processes, employs strategies to continuously improve, and maximize efficiency
• Identifies and drives opportunities for digitization and automation alongside other departments to enhance operational functionality.
• Leads projects that will enhance productivity, improve quality, and streamline processes.
• Forecasts and strategically implements short- and long-term solutions to build the business.
• Monitors and delegates workloads while focusing on controlling costs through effective management of resources.
• Collaborates with compliance and regulatory teams to enhance risk and control frameworks.
• Handles complex inquiries and escalations and ensuring procedures are maintained and updated.
• Manages Errors and Omissions, while maintaining a focus on long-term resolutions.
• Manages reporting in accordance with the respective policies and procedures.
• Collaborates with industry stakeholders to innovate transfer agent guidelines
• In addition to the responsibilities noted above, management may request the completion of other ad hoc duties or projects.

Primary Team Responsibilities:

• Develops strategies to maintain low attrition, high retention, and growth.
• Cultivates an atmosphere of trust, engagement, and collaboration.
• Monitors the team’s quality and productivity; and where required, addresses low performance.
• Develops and maintains metrics and KPIs to track team performance and forecast future needs.
• Enhances a high-performance culture by effectively managing and coaching team members.
• Promotes a culture of continuous improvement through leading by example.
• Employs initiatives to coach employees to optimize their capabilities, including cross-training and delegating responsibilities to ensure team members’ continued growth and development.
• Monitors and delegates workloads to meet operational goals and ensure the team delivers exceptional service.
• Demonstrates and promotes company values.

Skills and Experience

• University degree
• Deep knowledge of the securities industry
• High attention to detail and accuracy with a focus on identifying and mitigating risk and controls
• Excellent verbal and written communication skills.
• Ability to remain organized and prioritize multiple tasks with varying levels of urgency.
• Willingness and desire to achieve personal goals and team goals.
• Excellent leadership, mentorship and interpersonal skills
• Strong critical analysis skills and eagerness to drive process improvements and innovation by identifying problem areas and presenting solutions to management.
• Ability to maintain confidentiality of any sensitive information as part of the job function.
• Working knowledge of the securities industry as it relates to transfer agencies, is preferred.

What We Offer

Paid Time Off: Vacation, Sick Days, Birthday Day Off

Benefits: Extended Health, Dental, Life Insurance, ADD, Critical Illness, Short Term Disability, Long Term Disability, Employee Assistance Program, $500 Health Care Spending/Lifestyle Spending Account, 401K Match.