Director, Client Relations

Paylocity; Mission Viejo, Northern (CA, KY); Hybrid; USD 115,000 - 125,000; Full time

Job summary

Odyssey Relocation Management is seeking a Director of Client Relations to own strategic relationships across US domestic and international mobility programs and to lead account management services with a client-first mindset.

You will partner with Global Operations, design relocation benefit strategies, and drive growth while ensuring high-touch service. Travel is required to connect with clients and stakeholders throughout the partnership lifecycle.

Qualifications

• Bachelor’s degree or equivalent professional experience is essential.
• Minimum 7 years of global mobility experience, with at least 5 years in client-facing roles.
• Strong analytical and process-oriented capabilities to drive operational improvements.
• Proven track record in account management and consultative soft sales.
• Excellent communication, relationship-building, and stakeholder management skills.

Responsibilities

• Partner with Global Operations to drive engagement and client success.
• Build and maintain strong client relationships through proactive communication and strategic insight.
• Translate client policies across internal teams and suppliers.
• Develop account strategies to support growth, retention, and profitability.
• Lead client meetings, presentations, proposals, and contract discussions.
• Collaborate with Odyssey Supply Chain to resolve issues and advocate for clients.
• Lead special projects and new client implementations to ensure successful launches.

Skills

Global mobility strategy

Client relationship management

Strategic thinking

Data analysis

Cross-functional collaboration

Communication skills

Multi-tasking

Project management

Microsoft Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Description

At Odyssey Relocation Management, we believe great client relationships are built on trust, expertise, and genuinely caring about the experience. We’re looking for an energetic, client-obsessed Director of Client Relations to play a key role in supporting and growing our corporate client portfolio.

This role is all about partnership. You’ll bring a broad mix of domestic and global mobility knowledge, strong relationship instincts, and a consultative mindset to extend and elevate existing client partnerships. From service quality and data insights to policy consulting, program customization, and global mobility solutions, you’ll help ensure our clients don’t just meet expectations, they blow past them.

As Director of Client Relations, you’ll own the client relationship from a strategic, design, and performance standpoint. You’ll lead the delivery of account management services, working seamlessly with internal teams and external partners to coordinate high-quality, customer-first solutions. You’ll help design and refine relocation benefit strategies, tailor services where it matters most, and influence positive outcomes for fully outsourced U.S. domestic and international mobility programs - many with global reach and accountability. Travel is an important part of this role, offering the opportunity to connect with clients in person, strengthen relationships, and support key milestones across the partnership lifecycle.

You’ll work closely with our Global Operations teams to ensure smooth execution and consistent, high-touch client experience. Acting as a trusted advisor and advocate, you’ll partner with clients on policy fulfillment, ongoing relationship management, and thoughtful, solutions-oriented conflict resolution.

This is a standout opportunity for an entrepreneurial-minded professional who enjoys variety, leads with curiosity, and thrives in a collaborative, people-first environment. If you’re excited by strategic relationships, meaningful impact, and helping Odyssey continue to grow, this role was made for you!

Primary Responsibilities

• Partner closely with Global Operations leadership to drive engagement, performance, and overall client success.
• Build strong client relationships through proactive communication, strategic insight, and thoughtful problem-solving.
• Translate client policies and priorities clearly across internal teams, suppliers, and key stakeholders.
• Develop and execute account strategies that support growth, retention, and profitability.
• Champion service excellence by identifying issues early and leading effective, solutions-focused resolution.
• Collaborate with Client Solutions to evaluate, customize, and evolve client mobility policies.
• Identify and support consultative growth opportunities across Odyssey products and services.
• Leverage data to monitor performance, uncover insights, and deliver clear, actionable reporting on service levels, revenue, and billing, while ensuring compliance with company policies on data access, handling, storage, and applicable data privacy regulations.
• Lead client meetings, presentations, proposals, and contract discussions with confidence and influence.
• Advocate for clients with suppliers, partnering with Odyssey Supply Chain to resolve issues effectively.
• Support budgeting and financial planning in partnership with Operations leadership.
• Lead special projects and new client implementations to ensure successful launches and long-term partnerships.

Compensation

The annual base salary for this position in the U.S. ranges from $115,000 to $125,000, depending on job-related skills, experience, and work location. This role may also be eligible for bonuses, commissions, benefits, and other incentives. While this salary range reflects the minimum and maximum for new hires across all U.S. locations, the final offer will be determined by multiple factors.

About Odyssey

Odyssey Relocation Management is a leading provider of domestic and international mobility solutions for clients who desire customized partnerships. With over 30 years-experience in quality-driven relocation management and a team of seasoned professionals, Odyssey has established a stand-alone reputation for delivering an elite level of service.

Within the complex environment of corporate relocation, Odyssey delivers a premier relocation Customer Experience by focusing our model on People, Process, and Partnership — all from a single point of contact. This Odyssey Experience is what sets us apart from our competition and ensures that our clients receive 100% satisfaction.

Odyssey has built a loyal client base by creating customized programs that are efficient, effective and requirement specific. Clients benefit from the network of partner companies that Odyssey has built through years of professional experience. But most of all, clients appreciate the care and concern of Our People who add immeasurable value to the complicated process of relocating.

Requirements

Skills Needed for Success

• Expertise in working with global multi-national clients and driving/designing mobility strategy aligned with the clients’ business objectives.
• Strategic thinker - strong judgment, problem solving, critical thinking, and decision-making skills.
• Responsive, detail oriented; ability to multi-task.
• Ability to work in a team environment, and foster relationships and collaborate with cross-departmental colleagues.
• Innovative, resourceful and can manage stress and pressure.
• Clear, concise, and comprehensive written and verbal communication skills.
• Strong time management skills.
• Flexibility with ability to plan and organize.
• International Compensation knowledge helpful.
• Customer advocacy and superior customer service skills.

Experience Required

• Bachelor’s degree or equivalent professional experience is essential.
• A minimum of 7 years of global mobility experience, including at least 5 years in client-facing account management or client relations roles, is required for success in this role.
• Demonstrated expertise in account management and consultative soft sales skills are critical.
• Strong analytical and process-oriented capabilities, with the ability to interpret data and drive operational improvements, are expected.
• High level of accuracy and a disciplined, detail-oriented approach are fundamental to this role.
• Strong well-developed customer service skills, with a consistent track record of delivering exceptional client experiences, are a must-have.
• Proven experience in project and portfolio management, including the ability to manage multiple priorities and stakeholders, is required.
• Proficiency in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) is expected.
• The ability to thrive in a dynamic, growth-oriented environment, with a hands-on and adaptable approach, is essential.