Managing Director (eDiscovery)

Innovative Driven; New Jersey; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Innovative Driven seeks a Managing Director to lead a Client Services team with a focus on process improvement, technical excellence, and world-class service delivery. The role is mostly remote, with two onsite days per month at the Wilmington, DE office, guiding cross-functional teams and client engagements.

The ideal candidate has 10+ years in client services, 5+ years in eDiscovery management, extensive Relativity/RelativityOne experience, and knowledge of EDRM, with certifications a strong

Qualifications

• 10+ years in a client services oriented role, preferably in eDiscovery or technology.
• Minimum 5 years in an eDiscovery management role.
• Minimum 5 years hands-on Relativity experience (processing and TAR).
• Relativity Certified Administrator and other certifications are a plus.
• Knowledge of generative AI principles in ALSP space.
• Familiarity with EDRM from collections through production.

Responsibilities

• Manage a diverse team with focus on development, mentoring, coaching and motivation.
• Allocate resources and monitor team KPIs.
• Collaborate with all teams and influence cross-functionally.
• Provide technical expertise to stakeholders on workflows and best practices.
• Ensure SOPs and quality standards are maintained.
• Support Sales by managing client relationships and budgets transparently.
• Lead project kick-off calls and establish effective workflows and deadlines.
• Serve as escalation point and determine escalation paths.
• Identify areas for process improvement and implement solutions.
• Maintain consistent client communications and proactive service.

Skills

Client services

Leadership

Project management

Stakeholder management

Communication

Tools

Relativity

RelativityOne

Job description

Innovative Driven, a well-established ALSP, is currently seeking a dynamic and experienced Managing Director to lead a team of Client Services professionals. The Managing Director must display technical expertise, be highly consultative, understand workflows and aim for continual process improvement, all while ensuring that our service and product delivery are world class.

The role will be mostly remote, with two days a month required onsite in our Wilmington, DE office.

RESPONSIBILITIES:

• Manage a diverse team of individuals, with a focus on development, mentoring, coaching, and motivation.
• Allocate resources and monitor team- and department-based KPIs.
• Work effectively with, share knowledge with, and positively influence all teams within the organization.
• Consult and provide technical expertise to internal and external stakeholders regarding best practices and workflows.
• Ensure best practices, SOPs, and quality standards are being adhered to.
• Assist the Sales team by managing client relationships and budgets effectively and transparently
• Lead project kick-off calls, create and execute successful workflows, and ensure deadlines are properly set and expectations are effectively managed.
• Serve as a point of escalation and understand when to escalation further.
• Identify areas for process improvement and solution implementation.
• Ensure consistency in following client communication protocols and providing proactive service.
• Be accountable for the individual and collective actions of the team.

REQUIREMENTS & QUALIFICATIONS:

• At least 10 years of experience in a client services-oriented role, preferably within the eDiscovery or technology industry.
• Minimum five years of experience in an eDiscovery management role.
• Minimum five years of extensive hands-on daily work in Relativity, including processing and technology-assisted review technologies. Preference for candidates with a Relativity Certified Administrator and other relevant certifications.
• Technically proficient with extensive RelativityOne experience.
• General understanding of generative ai principles and application within the ALSP space.
• Knowledge of the EDRM, from collections through production; knowledge of Information Governance is a plus.