Managing Director, Client Experience

Real Chemistry; New York (NY); Hybrid; USD 200,000 - 220,000; Full time

Job summary

An established industry player is seeking a seasoned professional to lead their client experience team. This exciting role involves managing key accounts, driving strategic engagement, and fostering growth initiatives. With a focus on collaboration and innovation, you'll ensure a top-tier client experience while overseeing complex efforts across multiple accounts. The company values diversity and inclusion, offering a flexible hybrid work model and comprehensive benefits. If you're passionate about transforming healthcare through client engagement and operational excellence, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Flexible Hybrid Work Model

Commitment to Diversity and Inclusion

Qualifications

• 15+ years managing large accounts in healthcare or similar industries.
• Proven success with senior-level clients and strategic partnerships.

Responsibilities

• Lead client experience team, managing key accounts and ensuring top-tier service.
• Drive integration with internal stakeholders and manage operational processes.

Skills

Client Engagement

Account Management

Financial Management

Strategic Partnerships

Communication Skills

Collaboration Skills

Job description

Join to apply for the Managing Director, Client Experience role at Real Chemistry.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals. For the last 20+ years, we have been at the intersection of healthcare, marketing, data & AI, working with top pharma and biotech companies. Our mission is to transform healthcare through collaboration, innovation, and a focus on patient experience.

Job Summary

We are seeking a seasoned professional to lead our client experience team, managing key accounts and ensuring a top-tier client experience. This role involves overseeing complex efforts across 2-3 accounts, strategic engagement, and growth initiatives, reporting to a Global Client Lead.

Location

This is a hybrid role, based in any US office (NYC, Boston, Chicago, Carmel, San Francisco) or remote within the US.

What You’ll Do

Client Financial Management

• Partner with finance to manage financial tracking and pipeline.
• Assess client needs and introduce new services for growth.
• Improve service offerings based on client feedback.
• Ensure consistency and quality across all work products.
• Develop KPIs to measure success and foster continuous improvement.

Cross-Functional Collaboration

• Drive integration with internal stakeholders.
• Manage conflicts and ensure smooth operations.
• Collaborate on RFIs, RFPs, and proposals.
• Identify pilot projects and new initiatives.
• Engage with senior leadership on negotiations.

Account Specific Activities

• Develop account processes and train teams.
• Ensure teams are trained on tools and technologies.
• Facilitate communication across teams.
• Align efforts with client strategies.

Qualifications

• 15+ years managing $5-10M+ accounts in healthcare or similar regulated industries.
• Experience in client engagement, account management, and operational processes.
• Proven success with senior-level clients and strategic partnerships.
• Excellent communication and collaboration skills.

Compensation

Pay range: $200,000 - $220,000, based on experience and location.

Additional Information

Real Chemistry offers comprehensive benefits, a flexible hybrid work model, and a commitment to diversity and inclusion. We are an Equal Opportunity Employer.