Senior Director, Client Delivery Remote, US

Mavenhealthcare; New York (NY); Hybrid; USD 213,000 - 250,000; Full time

Job summary

Maven is seeking a Senior Director, Client Delivery to lead client implementation and enhance operational excellence. This role requires strong leadership and collaboration skills, focusing on improving client outcomes and team performance in a fast-paced environment.

Benefits

16 weeks paid parental leave

401K matching

Annual professional development stipend

Access to mental health specialists

Qualifications

• Proven leadership experience in client delivery and operations.
• Deep understanding of the healthcare ecosystem.

Responsibilities

• Lead and scale client implementation across employer and payer partnerships.
• Drive operational excellence through process optimization.

Skills

Leadership

Operational Excellence

Cross-functional Collaboration

Education

10+ years in client delivery

Background in healthcare

Job description

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a strategic and tactical operator to join our leadership team as Senior Director, Client Delivery - a high-impact role at the intersection of people leadership and operational excellence.

In this role, you will lead and scale Maven’s client implementation function across both direct employer and payer partnerships. You’ll oversee a high-performing team responsible for launching clients onto the Maven platform, delivering a best-in-class experience and setting the foundation for long-term success.

You will define and drive the strategy, execution, and outcomes of client delivery, working cross-functionally with Sales, Client Success, Product, Engineering, Marketing, and Data to lead efficient, high-quality implementations that embody Maven’s commitment to care and continuous improvement.

Reporting to the Vice President of Payment Operations, this is a highly strategic role. We’re seeking a leader who thrives in fast-paced environments, brings a systems-thinking mindset, and is deeply motivated by improving client outcomes and team performance.

As Senior Director of Client Delivery at Maven, you will:

• Set the strategic vision for client delivery and implementation, ensuring alignment with Maven’s growth goals and operational scalability
• Lead and inspire a 10-person team, including people managers - fostering a culture rooted in empathy, accountability, and high performance
• Oversee the end-to-end implementation lifecycle for complex employer and health plan clients, ensuring timelines, integrations, configurations, and onboarding experiences exceed expectations
• Drive operational excellence through process optimization, standardization, and automation
• Develop scalable frameworks, playbooks, and reporting mechanisms to support predictable, repeatable, and high-quality client launches and ongoing client operational support
• Collaborate cross-functionally to influence product roadmaps, advocate for client needs, and ensure seamless integration and data transfer
• Proactively identify risks and opportunities, championing best practices and continuous improvement across the organization
• Serve as a thought leader, staying ahead of trends in digital health delivery and employer benefits strategy

We’re looking for you to bring:

• Proven leadership experience: 10+ years in client delivery, operations, or program management within healthcare or digital health, with a track record of leading organizations and managing other people leaders
• Industry experience: Background in healthcare, digital health, insurance, or health tech required. Must also have a deepunderstanding of the healthcare ecosystem, including plan structures, benefits platforms, and digital health integrations
• Operational excellence: A process-oriented mindset, with strong systems thinking and the ability to translate strategy into scalable, repeatable execution
• Cross-functional collaboration: Demonstrated success influencing without authority and delivering results in matrixed environments, including deep experience working with product and engineering partners
• Culture shaper: You care deeply about team engagement, and building a team of accountability and high performance

For candidates in NYC, CO, or CA, the base salary range for this role is $213,000-$250,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [e-mail]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [e-mail] . For general and additional inquiries, please contact us [e-mail] .

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