Manager, Web Production

Sapphire Partners; Chicago (IL); Hybrid; USD 145,000 - 195,000; Full time

Benefits offered by this job

Hybrid work

Job summary

ThoughtSpot is seeking an experienced web production and operations leader to govern the marketing website's technical foundation, including CMS, deployments, performance, and governance, enabling scalable growth.

You will lead a web development team, drive AI-assisted workflows, and manage vendor relationships to ensure fast, reliable, and well-documented web systems across marketing, product and engineering.

Qualifications

• 10+ years in web production or web operations leadership, ideally in B2B SaaS.
• Deep familiarity with modern web infrastructure, CMS platforms, and deployment workflows.
• Strong ability to articulate technical decisions to non-technical stakeholders.

Responsibilities

• Own the Web Foundation and Operations: CMS architecture, deployments, performance monitoring, integrations, documentation, and governance.
• Establish scalable processes for intake, prioritization, QA, deployment, and maintenance.
• Lead and support a team of web developers to balance speed, quality, and business impact.
• Identify and implement AI-assisted workflows and modern tooling to improve efficiency.
• Assess and rationalize vendor and agency relationships with clear ownership.

Skills

Web production leadership

Web operations

CMS platforms

Deployment workflows

AI tooling familiarity

Strong communicator

Tools

Google Analytics

HubSpot

GTM

Job description

The Role

We're looking for an experienced web production and operations leader to manage the operational and technical foundation of our marketing website. You've seen best-in-class B2B SaaS web infrastructure up close, and you know how to bring order, structure, and momentum to a fast-moving web organization. You'll be a key technical and operational partner across web systems, tooling, process, and developer operations, working closely with marketing, product, and engineering leadership to keep the site scalable, reliable, and well-governed as the business grows.

What You'll Do

• Own the Web Foundation and Operations: Manage the technical and operational foundation of the marketing website: CMS architecture, deployment workflows, performance monitoring, integrations, documentation, and governance. Audit what exists today, flag technical debt, operational risk, or inefficiency, and build toward a scalable, maintainable system that supports long-term growth.
  • Establish scalable processes for intake, prioritization, documentation, QA, deployment, and maintenance.
  • Partner closely with marketing, product, and engineering to flag risks early and represent the web team's perspective in planning conversations.

Manage & Support a Team of Web Developers

Lead and support a team of web developers. Advocate for the team's needs, protect their time, prioritize their queue, remove blockers, and create an environment where developers can do their best work. Bring operational maturity and strong prioritization discipline to help the team balance speed, quality, maintainability, and business impact. Help create a calmer, more sustainable operating environment through strong communication and organization.

Drive Scalable Tooling & AI Adoption

Identify and implement AI-assisted workflows, automation opportunities, and modern tooling that improve developer efficiency and reduce manual overhead. Help the team work smarter as website complexity, content volume, experimentation, and localization needs continue to scale.

Vendor & Agency Management

Assess and rationalize existing vendor and agency relationships. Create documentation and transition plans where institutional knowledge currently exists outside the organization. Establish clearer ownership boundaries, documentation standards, and operational processes that improve long-term maintainability.

What You Bring

• 10 years of experience in web production, web operations, or a related technical leadership role, ideally in B2B SaaS.
• Deep familiarity with modern web infrastructure, CMS platforms, deployment workflows, performance tooling, and front-end development operations.
• Strong understanding of developer experience and engineering best practices --- you know what good looks like and can articulate why.
• Proven experience managing or leading a web development team.
• Experience operating high-traffic or highly cross-functional marketing websites.
• Strong communicator who can advocate for technical decisions with non-technical stakeholders.
• Experience creating scalable operational processes, documentation standards, and ownership models.
• Comfortable making difficult tradeoff decisions and bringing clarity to complex environments.
• Experience with AI-assisted development tooling and automation workflows.
• Tools: Google Analytics, HubSpot, GTM (plus familiarity with reporting and analytics).

Hybrid Work at ThoughtSpot

Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

About ThoughtSpot

The world's most innovative companies turn to ThoughtSpot's AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we're a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That's why we build products that make asking and answering data questions as natural as having a conversation.

Mandatory And Required Skills For All ThoughtSpot Roles

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it's required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot's AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you're excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company.

Pay Range For This Role Is

145,000 - 195,000 USD per year(US - Chicago)