Manager, US Operations (Commercial)

Bayside Solutions, Inc.; California; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Bayside Solutions, Inc. is seeking a US Operations Manager for the Redwood City, CA area in a hybrid role to support the US Region.

The candidate will develop and manage channels and processes that enable effective execution, collaboration with Finance, Contracts, and other partners, and drive structured communications across teams. The role requires a Bachelor’s degree and 3+ years in operations or project management in pharma/biopharma, with strong skills in PowerPoint, Excel, Smartsheet, and

Qualifications

• > Bachelor's degree with 3+ years of relevant experience in an operations or project management role in the pharmaceuticals or biopharma industry.
• > Collaborative team player and business partner, adaptable to a growing business.
• > Strong critical thinker with proactive mindset to build and manage processes and systems.

Responsibilities

• > Design and evolve internal communication channels across US Region to create a hub of essential business information and culture.
• > Manage roster and organization chart reporting; drive efficiency and automation across Commercialization.
• > Provide meeting management support for cross-functional teams and offsites.
• > Plan and pull through US Region Townhall meetings with agenda and leadership input.
• > Coordinate with Finance, Contracts, and vendor inquiries/payments to address cost center structure and procurement needs.
• > Build strong relationships with Marketing, Sales, Market Access, Insights & Analytics, US Medical Affairs, Legal and Regulatory, and Finance.
• > Increase operational excellence across key business processes to support the US region.

Skills

Operations management

Project management

Cross-functional collaboration

Communication

Influencing without authority

Time management/Prioritization

Vendor management

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Smartsheet

Microsoft Teams

Contracts management system

Job description

Location: Redwood City, CA - Hybrid Role

Job Summary

The US Operations Manager is essential to the execution and achievement of goals and objectives across the US Region functions. They will be an integral member of the Operations function to develop and manage communication channels and key business processes that serve the growing US Region teams. This role requires strong organizational communication, strong process management and execution, compliance management, cross-functional and vendor collaboration, process optimization, the ability to thrive in ambiguity, and a passion to build for effective outcomes and impact for patients.

Duties and Responsibilities

• Design new communication channels and evolve existing channels across growing functions that create a go-to hub of key business information, as well as generate culture, connection, and recognition across US Region members and partners.
• Manage functional roster and organization chart reporting and find synergies, efficiencies, and automation across all efforts in Commercialization.
• Provide meeting management support for internal cross-functional teams, workshops, and offsites.
• Plan and pull through all US Region Townhall meetings, coordinating agenda, presenters, and leadership inputs.
• Partner with functional Operations colleagues, Contract admin, and Finance partners to address cost center structure, budget management, reporting, contracting, and procurement needs. Liaison and timely response to vendor/agency inquiries and payments.
• Partner with cross-functional congress planning team for internal coordination and internal communication needs.
• Establish strong relationships with internal functions including Marketing, Sales, Market Access, Insights & Analytics, US Medical Affairs, Legal and Regulatory, and Finance.
• Work closely with Commercialization Operations and Functional partners to increase operational excellence across select business processes to support and serve the US region most efficiently.

Requirements and Qualifications

• Bachelor's degree required with 3+ years of relevant experience in an operations or project management role in the pharmaceuticals or biopharma industry.
• Track record of being a collaborative team player and business partner, building positive partnerships and being adaptable to meet the needs of a growing business.
• Strong critical thinker and problem solver with a proactive mindset to build and manage processes and systems that drive accountability and results.
• Demonstrated ability to influence management and key business partners without authority.
• Excellent organizational skills, ability to multitask, and prioritize effectively to deliver results within reasonably established timelines.
• Experience building different communication channels, including portal pages, newsletters, Teams channels, and crafting organizational content, including weekly spotlights, leadership messages, recognition highlights, etc.
• Strong interpersonal skills, including verbal and written communication, and representing us and embodying our corporate values.
• Proficient in PowerPoint, Excel, Word, and a variety of project management (i.e., Smartsheet) and communication and administrative platforms (i.e., Teams, contracts management system, etc.).

Preferred Qualifications

• Targeted Oncology product experience preferred.
• Prior experience working in a fast-paced, matrixed biotech or pharmaceutical environment.
• Experience working on various newsletter or portal platforms.
• Familiarity with emerging digital tools for Medical Affairs and Commercial functions.

Desired Skills and Experience

Commercial operations, pharmaceutical/biotech industry experience, project management, process improvement and automation, compliance management, internal communications and content development, newsletters and portals, meeting and event planning, townhall and congress coordination, organizational reporting, budget and cost center management, procurement and contract administration, vendor management and payment coordination, cross-functional collaboration, stakeholder engagement, influencing without authority, critical thinking and problem-solving, organization and prioritization, adaptability, PowerPoint, Excel, Word, Smartsheet, Microsoft Teams, contract management systems, digital commercial and Medical Affairs tools, targeted oncology experience preferred

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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