Manager, Training & Safety

Swisslog Healthcare; Broomfield (CO); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical / dental / vision insurance

Tuition reimbursement

Disability insurance

401k matching

Job summary

Swisslog Healthcare seeks a Manager of Training & Safety to lead the TransLogic Training and SMA upgrade teams and drive safety programs. This role also handles key account management activities for select customers.

The position oversees training content development (in person/online), LMS tools, and collaboration with Product and Engineering to drive product adoption and customer education. Strong leadership and customer-focused skills are essential.

Qualifications

• 5+ years’ experience with TransLogic pneumatic tube systems.
• 5+ years of account management, customer support, or client services experience.
• “Get it Done” attitude while maintaining customer experience as a top priority
• Desire for learning new technologies and technical aptitude
• Exceptional organization, communication, and presentation skills
• Strong business acumen and service orientation
• Experience working independently and in teams
• OSHA 30 certification (or ability to achieve within 30 days)
• Associates degree, military technical training or equivalent experience

Responsibilities

• Provide leadership to the TransLogic Training and SMA upgrade teams and oversee safety programs.
• Develop and implement training content and strategies (in person/online) for internal and external customers.
• Lead customer account management activities and Quarterly Business Reviews (QBR) with assigned accounts.
• Manage the Swisslog Healthcare Safety program and interface with legal and safety teams.
• Coordinate revenue-generating strategies for value-added services and collect customer feature requests.

Skills

Team leadership

Account management

Training development

Customer engagement

Communication skills

Education

OSHA 30 certification

Associates degree / military technical training

Bachelor's degree (desirable)

Tools

LearnUpon LMS

OpenSesame

Job description

Manager, Training & Safety

Make an Impact with Healthcare Technology Jobs That Matter

This key role provides leadership to the TransLogic Training and SMA upgrade teams, as well as heading up safety programs for Swisslog Healthcare. The position also provides key account management activities to select assigned account(s).

Responsibilities

Team Leadership

• Identify key priorities and client engagement activities to effectively provide guidance and leadership to the team.
• Establish standard operating practices, training, associated activities with appropriate KPIs to monitor progress and success of key initiatives and work activities of team.
• Maintain staff by recruiting, selecting, orienting, and training employees while developing their personal growth opportunities. Identify performance improvement requirements, monitor results against plan and recommend appropriate action including termination.
• Accomplish results by communicating job expectations, planning, monitoring, and appraising job results and coaching and counseling employees.
• Manage budget to approved plan

Training and Development

• Oversee development of training content and strategies (in person/online) to maximize the educational benefits of internal and external customers including sales, and field service education program.
• Manage the classroom training program for customers and employees.
• Work with the Product and Engineering teams to develop technical training during product development activities.
• Drive adoption of tools used by sales and operations/service with continuing education through webinars, bulletins, and other virtual engagements.
• Act in the capacity of business owner for the LearnUpon learning management system (LMS)
• Manage the OpenSesame learning content program.

SMA Team Management

• Manage the SMA program, metrics and processes.
• Understand challenges presented by customer IT environments
• Evaluate and implement remote access tools as needed in support of upgrade efforts
• Utilize team members as upgrade experts to train other Customer Care resources.

Key Customer Account Management

• Develop a deep understanding of assigned customer’s business and goals and make recommendations to meet those goals utilizing TransLogic solutions and service offerings.
• Establish protocols, manage and lead Quarterly Business Review (QBR) meetings with customer(s), and report on success criteria and KPIs.

• Serving as the customer advocate, ensure the business is delivering a best-in-class experience and that the customer is realizing the mutually agreed upon benefits from their investment(s) in TransLogic.
• Identify and implement revenue generating strategies for value-added service offerings (virtual/on-site training/consulting/optimization/workflow assessments).
• As the voice of the customer, collect feature and functionality requests to help guide the creation of business justifications to prioritize product development requests.

Safety Program Management

• Manage the Swisslog Healthcare Safety program
• Chair the monthly safety meetings.
• Interface with the legal team on safety related topics
• Interface with People and Organization related to incident logs and associated investigations.
• Maintain existing documents such as the safety policy and develop new ones as required.
• Interface with the prequalification team and assist with answering safety surveys and providing needed documents.
• Be the primary interface with our external consultant, JJ Keller.
• Be owner and primary administrator for our online SDS library. Maintain all SDS

Application Requirements

What you need to succeed

• 5+ years’ experience with TransLogic pneumatic tube systems.

• 5+ years of account management, customer support, or client services experience
• “Get it Done” attitude while maintaining customer experience as a top priority
• Desire for learning new technologies and technical aptitude
• Exceptional organization, communication, and presentation skills
• Strong business acumen and service orientation.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• OSHA 30 certification (or ability to achieve within 30 days of starting position)
• Associates degree, military technical training or equivalent experience

Desirable but not Essential

• Bachelors Degree
• Safety program experience
• Experience in interpretation of pneumatics tube system metrics and analytics.

Target salary range for this position is $96,000 - $110,000, plus bonus. Salary will be commensurate with experience and skillset.

We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

• medical / dental / vision insurance
• tuition reimbursement
• disability
• 401k matching (up to 8%)